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Citizen Engagement, Digital Government

Connecting To More Customers Using Audience Multipliers

Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.

May 20, 2016
Jeannie Shiffer
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Tags: census bureau, communication, customer experience, digital engagement, featured blogger

Digital Government, Healthcare

3 Things You Need to Know About Gov’s Mobile Health

Learn what innovations the government is making in mobile health and what this means for you and your Fitbit.

May 20, 2016
Courtney Belme
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Tags: government, innovation, mobile health, Red Hat

Career

How to Respond to Your State’s Retirement Ready Workforce

See how the Commonwealth of Pennsylvania is countering their aging workforce and adopting their processes to the younger generation.

May 20, 2016
Courtney Belme
One Comment

Tags: innovation, millennials, state and local, state and local spotlight

Communications

You’ve Got Mail! How to Better Manage The Time You Spend on Work Email

You may be in search of ways to stay focused in a world where we send and receive emails for the majority of our day. Here are my favorite email management techniques.

May 20, 2016
Shivani Sharma
One Comment

Tags: email management, emails, featured blogger, time management

Analytics, Big Data, Healthcare

Improving Patient Experience in Today’s Digital World

Agencies involved in healthcare delivery are seeking innovative ways to use digital communications and mobile health technologies to drive improvements in patient engagement and overall care outcomes.

May 20, 2016
Franco Amalfi
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Tags: analytics, Big Data, cost containment, featured blogger, healthcare, mobile, patient experience

Cybersecurity, Tech

5 Steps for Keeping Your Kids Safe Online

The Internet is an amazing place that allows children to meet and interact with people from around the world, but it also provides the bad guys new ways into your home that was heretofore unavailable.

May 19, 2016
Daniel Hanttula
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Tags: #Cybersecurity, children, featured blogger, kids, Safety

Career, Social Media

Making The Most of LinkedIn

Being deliberate about job searching is essential for millennials working to build their networks and their careers. Taking full advantage of LinkedIn and other professional tools can help give you an advantage in the field.

May 19, 2016
Sonia Chakrabarty
2 Comments

Tags: First 5, job search, linkedin, millenial, Millenials, Niki Grant

Cloud

Overcoming Roadblocks in Your Agency’s Journey to the Cloud

Learn how your agency can adopt cloud, what challenges you might face during this process, and how to overcome these barriers.

May 19, 2016
Courtney Belme
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Tags: cloud, DorobekINISIDER, DorobekINSIDER LIVE, innovation, training

Citizen Engagement, Digital Government, Social Media

The Public Is Still Skeptical Of Federal Digital Customer Experience

Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?

May 19, 2016
Rick Parrish
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Tags: Customer Service, CX, social media

Learning

Getting Employees to Learn…Like Inmates?

“Let the inmates run the asylum.” – Thiagi In the learning and development world, Thiagi is heralded as a hero when it comes to gamifying even the most arduous, technical topics. Take, for instance, a bunch of lawyers that need to learn about civility in the courtroom or county codes. How do you spice up thoseRead… Read more »

May 19, 2016
Andrew Krzmarzick
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Tags: government, learning, legal, training

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