Improving the U.S. federal customer experience (CX) is crucial to our nation’s long-term security. I’m not exaggerating. Improving federal CX is about far more than just boosting an agency’s ranking on the American Customer Satisfaction Index (ACSI) or raising a Net Promoter Score. It’s even about more than influencing the success or failure of major policies –Read… Read more »
So often we talk about reaching out the next generation of government workers. While that is a critical step in order to prosper, the government also needs to spend some time developing its current leaders. One way to help them succeed? The Partnership for Public Service’s Excellence in Government Fellows Program – a staple ofRead… Read more »
Eventually everything connects – people, ideas, objects. The quality of the connections is the key to quality, per se. – Charles Eames A new paradigm – the shared economy – has emerged and reshaped business practices, governments and our private lives. This shared economy has affected society in dozens of ways: We share bikes, cars,Read… Read more »
Welcome back for the final part, part 3 of this series where we continue the journey down the Eightfold Path to Public Service Enlightenment. I will be building on concepts from the last two parts so if you have not already read them, please do so. Eightfold Path to Public Service Enlightenment: Wisdom Eightfold PathRead… Read more »
I’m attempting to refrain from talking politics, even though it was election week. But I must ask: Why all the name calling? In Texas, the big race was between Greg Abbott and Wendy Davis. I repeatedly read comments from people, men and women alike, calling Wendy Davis names. Whether or not you agree with someone’sRead… Read more »
Prize competitions have led to incredible breakthroughs: naval navigation, architectural masterpieces like the Sydney Opera House, Charles Lindbergh’s transatlantic flight, and the commercialization of space travel. One of the first examples began in 1418 in Florence, Italy, when town officials issued a contest to build a dome for Santa Maria del Fiore Cathedral – commonlyRead… Read more »
Sugar, spices, eggs, measuring cup, mixing bowl, whisk. The recipe list can be endless when making your favorite cake, and the details are incredibly important. Each step is as vital as the last, up until the oven temperature and baking time. But what about the ingredients to an ideal financial report? Like a good recipe,Read… Read more »
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“We reduce their costs and improve their performance” – Tom Ruff At the end of the day, state and local budgets are shrinking – but demand and expectations for government services are going up. So how can state and local IT offices keep up? In GovLoop’s new guide, From the State House to the County ClerkRead… Read more »
GovLoop has facilitated five cohorts of its government-wide mentoring program over the past four years, connecting more than 250 mentees with seasoned public sector professionals in that time. To help these mentoring partnerships achieve success, we share tips and insights that facilitate the relationship every step of the way. In talking with program participants andRead… Read more »