Better Communications Tops Data To-Do List
Mallory Bateman, Director of Demographic Research with the Kem C. Gardner Policy Institute talks about how data can inform policy development.
Short, Sweet and Significant: Crafting Surveys That People Actually Want to Take
Discover why government survey response rates are plummeting and learn 5 game-changing strategies to create surveys people actually want to take! From avoiding survey overload to respecting anonymity, this article provides practical tips to boost participation and ensure your decisions are backed by solid data. Don’t let poor survey design lead to misguided policies. Click… Read more »
Inspiring an Unmotivated Team
As a supervisor, part of your job responsibilities includes maintaining team productivity and protecting their well-being. So, if you’re seeing a seasonal morale dip (or really, any time of year), how can you help your team recover? During our recent New Supervisor’s Community of Practice session, “How to Inspire an Unmotivated Team,” Malissa Lewis, DivisionRead… Read more »
An Engaging Strategy for Audience Outreach
Improving public trust and engagement doesn’t happen by chance. It requires a strategy, a clear metric for success, and data to benchmark against.
AI and the Public Sector: Navigating Ethics and Innovation by 2030
AI in the public sector promises transformative efficiency and improved citizen outcomes, but governments must balance innovation with ethics, transparency, and privacy to unlock its full potential responsibly.
The Balancing Act: Recalibrating Your Leadership Style
Is your leadership style tipping the scales? Discover the telltale signs of an unbalanced leadership approach and learn how to recalibrate for success.
Communicating Change: How to Guide the Public Through Transition
Change is not easy, but thoughtful communication can make it manageable — for your agency and the citizens you serve. Read how government agencies can clearly communicate change in times of transition.
Cloud: The Unsung Hero of Government Innovation
While artificial intelligence and zero trust may have been the big buzzwords in government IT this past year, cloud continues to make a steady and dynamic impact on how government works. The 2019 Federal Cloud Computing Strategy has guided and encouraged agencies to shift administrative and mission-focused systems to cloud platforms over the course of… Read more »
Are We Setting New Supervisors Up for Success?
Organizations often fail to adequately prepare new supervisors for success, which affects both human and financial capital. But investing in structured, pre-supervisory leadership development programs can make a world of difference.
What Will Happen to the CX Executive Order in the New Administration?
Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.