The Seasoned Leader – F.Y.I.
Everyone can improve, even seasoned leaders. So, practice the five tips to become the kind of leader who knows the way, goes the way and shows the way.
Measuring the Value of CX
The metrics used to measure CX in the commercial sphere aren’t always appropriate for government agencies. Here are some qualitative measures that can better demonstrate the value of your CX.
Enhancing Agency Outcomes Through Streamlined FedRAMP Processes
Streamlinging your FedRAMP processes can expedite authorization timelines, reduce costs, and improve overall resilience. Here’s how it’s done.
How to Make Attribution Work for You
Attribution theory provided a useful framework to keep me grounded and more in control of my emotions, improving my productivity and ultimately my leadership capabilities. Here is how it helped me.
Embracing the Roles Your Agency Plays
Agencies play so many different parts in the lives of constituents. Here are six categories of government work that have distinct interactions with the public and ways of establishing trust.
A Techno-Pessimist’s Guide to Government AI
Even “techno-pessimists” like me believe that we should be preparing government AI to minimize harms to the public we serve.
Transform Training With AI
Generative AI may be relatively new but it’s already proving its value. Here’s how Microsoft used it to enhance its compliance training.
Prioritizing Data in Government Technology Modernization
In government, digital modernization often overlooks enterprise data management, which results in fragmented ecosystems that limit modernization’s full potential.
Meeting AI Where You Are
Deciding where and how to begin using generative AI can be daunting. Here are some straightforward tips for adopting this new technology.
Keeping AGILE from becoming FRAGILE
Here are seven tips for using agile to launch a new digital government process — successfully.