Conversations With CXOs: Michael Mayta
Mike Mayta, CIO of Wichita, Kansas, shares what he’s learned in 14 years overseeing IT for the city’s 17 departments.
Career
Conversations With CXOs: Nathan Tierney
Nathan Tierney is the Deputy CIO and Chief People Officer for the Office of Information Technology (OIT) in the Department of Veterans Affairs (VA). A veteran of the Army Special Forces, roughly five years in private sector leadership roles and author of books on health care value management, here are some lessons he’s learned about… Read more »
January Online Training Opportunities
Check out our free online professional development training opportunities for January.
Where Data Can Take You
Both qualitative data (what people think and feel) and quantitative data (what you can measure and count) can shed light on employees’ experiences on the job. An innovative team in the Department of Veterans Affairs (VA) is collecting and analyzing both types of information to help make the VA an even more welcoming place to… Read more »
Step Up the EX Through Learning
Professional development opportunities can improve an employee’s overall work experience, but the benefits of career education are even more far-reaching. And mentorship makes a big difference.
How to Hold Your Team Accountable
This Community of Practice recap shares how to keep your team accountable as a supervisor.
Negotiation Styles Used in Max Series, “Succession”
Understanding different negotiation styles can help you have effective goal-setting and other conversations with leadership…and the TV show “Succession” offers some examples.
Improve the Employee Onboarding Experience
This blog shares relevant reasons that agencies should digitize employee onboarding.
Listen to Employees, Improve Outcomes
A human-centered approach to managing people, one that includes listening to what they need and analyzing experience data in real time, can help agencies attract and retain a strong, satisfied workforce.
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.