Listen to Employees, Improve Outcomes
A human-centered approach to managing people, one that includes listening to what they need and analyzing experience data in real time, can help agencies attract and retain a strong, satisfied workforce.
Career
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.
December Online Training Opportunities
Take a look at the diverse December online training opportunities at GovLoop.
Introducing the CX Community of Practice
Learn more about our newest Community of Practice, geared around supporting government employees who are delivering CX.
Have an Effective One-on-One
This blog covers how to effectively have a one-on-one meeting.
Innovations in Data: Give People Time to Figure Things Out
Sometimes, the best thing a leader can do is let employees work things out for themselves, especially when it comes to data-related issues.
Where Should People Work?
What do senior government leaders think about work-from-home arrangements? Are they more of a problem or a solution? We asked three C-level government executives for their opinions.
Leadership Looks Too Much the Same
Though government workforces today are, overall, increasingly diverse, senior leadership is not. Here are some statistics.
Conversations With CXOs: Andrea Fletcher
Government leaders have a lot to teach us, no matter where we are in government. Here are lessons learned from CMS’ Chief Digital Strategy Officers regarding management, instilling a feeling of belonging in the workforce and responding to evolving tech.
Does Technology Improve Work-Life Balance?
Technology can both encourage and discourage work-life balance. Be aware. It is essential to take action. Set the intention to be on top of it.