How to Develop Digital Services for the Next Big Change
It is somewhat a paradox that state and local governments are expected to be more transparent and more secure than ever before.
Citizen Engagement
What Should a Public Servant Sound Like?
When you engage with constituents or work with colleagues, you want to hear and be heard by them. But in the increasingly hybrid workplace, this can become more of a challenge.
Digital Solutions at the Street Level: How to Modernize Parking Services
Historically, parking enforcement officers used paper lists and checked license plates manually. Was that a zero or an O? You couldn’t be sure.
3 Ways to Seize This Citizen Experience Moment
The White House’s latest Executive Order is pushing agencies to build better citizen experiences. Here are three tips to help agencies seize the moment.
How Do You Overcome Resistance in Projects?
We spoke with your colleagues, current and former govies who are experts in the digital services realm. We wanted to know: Have they encountered resistance at work? And importantly, how did they overcome it?
Aim for the “X”
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
Granicus Recognizes 13 Government Organizations for Excellence in Digital Services
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
User Friction: How It Stops Us Fighting Fraud Efficiently, and How to Overcome It
uccessful online services in the public sector demand everything from useful tools and information to smooth navigation and security. Otherwise, members of the public can’t conduct their business.
Better Grants for Operational Experience = Better Outcomes for All
Grant dollars transform how people experience life. But what resources do grant service providers need to understand their recipients better? How can they provide better grants and services to all Americans?
5 Ways to Boost Inclusion With Customer Experience Data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.