Two Communities Embrace Digital-First Mentalities
Using cloud computing’s on-demand, decentralized capabilities, the Content Cloud enables agencies to create, govern and share their content digitally.
Citizen Engagement
How Can Digital Government Connect Citizens Without Leaving the Disconnected Behind? Part 2
There is no one-size-fits-all approach for providing improved access to digital services. Agencies will need to provide a broad range of options to provide access to all citizens.
What Is Equitable Listening and What Does it Mean for Democracy 2.0?
Equitable listening is the backbone of leadership, from agency front lines to the C-suite. Seeking to understand the needs of those we serve is paramount.
Understand Employee Experience, Activate Untapped Insights
When we pause to listen more deeply to our employees, we begin to see that our employees can teach us how to get better at serving our customers too.
Motor Vehicle Services in The Palm of Floridians’ Hands
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
How to Use Recreational Esports to Foster Community Connections
To develop modern community connections, government leaders should explore the untapped potential of recreational esports.
What Agencies Achieved by Automating Data Processes
By automating analytics processes, agencies could conduct more efficient audits, identify water leaks faster, save over $1 million in duplicate payments and afford a faster recovery after a natural disaster.
How to Get Chatbots Up and Running
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
How Workforce Engagement Management Can Optimize CX
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.
Case Studies About Building Trust Through Data-Sharing
To tackle pressing issues, state and local agencies are improving their processes of collaborating and sharing data to drive solutions. Here are some examples.