Silent Protestors Occupy Senate Building Amid Shutdown
Hundreds of protestors gathered in the Hart Senate Building to demand an end to the partial government shutdown. Some were federal workers, while others stood in solidarity as advocates.
Citizen Engagement
Agencies Send New Furlough Notices As Shutdown Continues
Federal agencies are sending out second furlough notices to non-excepted employees, placing those workers in a non-pay, non-duty status for another 30 days.
Building Resiliency During the Shutdown
Young Government Leaders (YGL) and GovLoop partnered today to talk about how to stay resilient during the shutdown. Miguel Aviles, Chair of the YGL Advisory Panel, and Michelle Rosa, the YGL National Leadership Team Officer, shared the impact of the shutdown on their lives as federal employees.
How the VA’s Improving Customer Experience
The Veterans Affairs Department (VA) has one of the federal government’s most consequential missions in providing military veterans with healthcare.
House Majority Leader Launches Shutdown Website for the Public
Rep. Steny Hoyer launched a website on Jan. 14 that allows the public to share their opinions about the shutdown with their elected representatives.
One County’s Response to the Longest Shutdown in History
Public school lunch and financial assistance initiatives in this Maryland country underscore the efforts to assist federal workers affected by the shutdown.
The State of CX in Government
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
The Journey to a Better Citizen Experience
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
The Most Inspiring Government News Stories of 2018
Rather than dwell on downers or let politics foul the mood, let’s look back at the most inspirational government successes of the year.
Your Website is Your First Impression – Part 2
An organization’s website is often a stand-in for its brand – and its quality can impact how customers consider your jurisdiction over other options. Here are two more personas that are likely to treat your website as a barometer of your agency’s quality and abilities: tourists and job seekers.