Getting the (Digital) Word Out to Small Businesses

COVID-19 has proven that something so seemingly benign as paper can undermine well-intentioned government efforts if left unchecked.

Using Contact Center-as-a-Service Technology for Better CX

CCaaS providers who offer SaaS-based applications can enable customer service organizations to manage multichannel customer interactions.

3 Ways the Library of Congress Embraced Virtual Content

Going forward, the Library of Congress (LOC) seemingly has a more digital future based on remote work and virtual content aimed at citizens.

Fed Employees Brace for a Potentially Contested Election: What to Consider

What all this shapes up for is an ugly government work environment in the immediate aftermath of the election, with a few possible situations at play.

6 Self-Care Strategies to Help You Survive the Election

As a government worker, you’ve got to take care of yourself so you’re able to care for the country. How can you practice self-care to reduce stress?

How a National Security Lab Streamlined ‘Annoyances’

Today, Sandia’s communications team is better able to focus on the task at hand because they experience far fewer interruptions from clients seeking help with finding assets.

Identifying Quick Wins on the Path to Better Customer Experiences

How can agencies turn this critical surge in COVID-19-related communications demand into a broader digital transformation effort?

How the CDC Used Metrics to Communicate COVID-19 Info Online

At GovLoop’s online training Wednesday, Digital Metrics Lead for the Centers for Disease Control and Prevention (CDC) shared how the agency responded online to communicate COVID-19 information to the public.