Future-Proof Citizen Engagement with Intelligent Help Centers
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”
Communications
Connecting Nontechnical Staff to Technology Projects
Here’s a limiting belief: Nontechnical teams in government cannot successfully lead technology projects.
Communicate with Confidence in the Workplace
Do you ever speak to a coworker and wish you could have phrased yourself better? Here are five tips on how to communicate with confidence in the workplace.
Remote Work Highlights Need for Seamless Collaboration
As many state and local government employees continue to work remotely, government has an opportunity to confront longstanding collaboration challenges and provide employees with the collaboration tools they need to get the job done, efficiently and effectively.
How Henderson, Nevada Gave Firefighters a Virtual Edge
Since January 2020, the department has used a virtual collaboration tool to connect 11 fire stations spread across approximately 106 square miles.
Know Your People : Generations in the Workplace
Surveys have shown that there are valid characteristics associated with each generation. Every generation brings positive traits to the workforce. Here are those attributes.
Building and Rebuilding Trust at Work
The issue of trust – or the lack thereof – is a common topic in our current culture. To understand why, we must first understand what trust is.
Tools to Support Workers and Improve Delivery of Essential Services
Whether working remotely or in the office, government employees are more efficient and effective when supported by robust collaboration tools.
911 Is a Treasure Trove of Data – How Do We Put It to Good Use?
Consider all the information passing through 911 dispatch centers on a daily basis: addresses, names, medical conditions and more. What can it be used for?
The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX