South West Trains (UK) plans to issue BlackBerry devices to more than 850 front-line customer service staff to improve real-time communication with passengers. Train guards, station managers, and platform staff will receive the smart phones. Staff will be able to access service information from the internal Live Departure Board, along with external travel websites. “ThisRead… Read more »
Last August, I wrote a post entitled “Innovation Lab | Who Should Be At The Table” where I laid out some thoughts about the types of people and positions needed to create an environment that fosters and encourages organizational innovation. Today, I am looking at how the evolving communications landscape requires a fresh look atRead… Read more »
In the days leading up to 10 years since 9/11 an interesting study published by the Federal Signal indicates that many Americans feel insecure and less safe than they did in 2001. The 2011 edition of its annual survey lists a staggering 64-percent of Americans ages 18-24 responding negatively to the question of, “Ten yearsRead… Read more »
Time to Pull the Plug on Government Web Sites? by Andrea Di Maio | August 11, 2011 | 28 Comments Those who have been following my research since my early days at Gartner may remember my note about the irrelevance of government portals (published in January 2001, login required), as well as my rants onRead… Read more »
Over the past week I attended a conference called Dreamforce 2011. Dreamforce played host to 45,000 people, all of whom are interested in running applications in the cloud. Since GovDelivery (where I work)has been all about cloud computing for over a decade, they were speaking my language! There were plenty of big name speakers likeRead… Read more »
It’s been a while since I did one of my slots profiling some of the heroes working on web stuff inside the public sector, but as there seem to have been a few people moves announced recently, I thought I’d celebrate a bit of a phenomenon. Dafydd Vaughan announced this week that he’s leaving ConsumerRead… Read more »
Huh? Let me explain what I mean. Here’s a brief history of Facebook from my own personal experience. I joined Facebook sometime in mid 2006. It was only open to colleges and universities, quickly followed by cities. Up until that point, the main conversation platforms for myself and my close friends other than in-person conversations,Read… Read more »
http://www.allfacebook.com/facebook-ads-politics-2011-09 Did you know that there’s a company that specializes in Facebook promotions for members of Congress? Meet iConstituent, of Washington, D.C. We spoke to the company’s Marketing and New Media manager, Andrew Foxwell, by phone and email to learn more about how the company collaborates with congressional offices to maximize their Facebook use. HowRead… Read more »
Hello GovLoopers!! It is Friday and so its time for the Friday Fab Five! This is also my first Fab Five as a member of the GovLoop Staff – so I hope you enjoy my selections. On my mind today was looking for better ways to communicate. Nothing gets done in government or anywhere else,Read… Read more »
Gadi Ben-Yehuda Social Media, Soup to Nuts: Lovisa Williams shared, through Twitter and her blog, the whats, hows, and wherefores of social media. I also published this slide deck on advanced uses of Twitter. Grading the Government, and Looking Forward: Darren Whitelaw shared his report card on Gov 2.0 activities and Alice Lipowicz reports thatRead… Read more »