Making CX a Priority in Government
Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
Communications
Introducing Yourself with a Perfect Pitch
What do you do for a living and where do you work? You’ve probably been asked those two simple questions innumerable times during job interviews, varied professional events, and social, alumni and family gatherings. But have you ever carefully prepared compelling answers to those questions?
5 Ways to Prevent Your Office From Becoming Tech Robots
To maintain a healthy work environment, it’s essential to find balance between the conveniences of today’s technology and good, old-fashioned face-to-face conversations.
Apply to GovLoop’s Featured Blogger Program!
Are you a writer? Show us your writing chops and apply to be a part of GovLoop’s Featured Bloggers Program!
Remembering 9/11 Through the Eyes of Hurricanes Harvey and Irma
Lessons learned from 9/11 for disasters like Hurricane Harvey and Irma.
Why First Impressions Are Lasting Ones
First impressions only go skin deep. But why do we have these biases?
What is the Difference Between Bigfoot and Government?
What does government have in common with the legendary Bigfoot? More than you think.
How to Write (IT) Emails That People Will Read
The stakes are too high for tech experts and non-IT professionals to operate on different wavelengths. There are things agencies can do to boost the chances that workers not only read but understand emails from the IT department.
The Future of Our Economy Depends on Total Workforce Engagement
What you need to know about the gig economy.
Social Media Comes of Age Amidst Harvey
Hurricane Harvey is not the first opportunity for social media to play an integral part in emergency communication channels, but it is the most recent and, possibly, most widespread case.