Tire of interminable email threads that you’re not even sure you should be cc’d on, and tasks missed because no one realized they were responsible for them? When you’re trying to coordinate a large team, good communication is crucial for making projects run smoothly – but group emails and drive-by meetings can sometimes just lead toRead… Read more »
Organizations are harnessing community features, similar to those found in LinkedIn and Facebook, to empower, collaborate, and establish personal connections with their members. By adding community features, organization leaders can offer discussion threads, blogs, groups, resource libraries, and other features that allow members to collaborate and interact. Students, researchers, SMEs, hobbyists, practitioners, professionals, HR managers—any group with shared interests—can allRead… Read more »
This post is an excerpt from our recent GovLoop guide, Government’s Guide to Using Facebook. To read the whole guide for free, download it here. Town halls and question-and-answer sessions have long been a staple of democracy in the United States. But how do you engage with your constituents in a digital world where theyRead… Read more »
Most of us guard our inboxes jealously. After all, if you’re already wading through dozens of email newsletters you never read (and can’t remember subscribing to), the thought of giving away your email address to yet another marketer seems crazy. It doesn’t have to be that way! If you hunt through the internet, you canRead… Read more »
For a lot of people, writing the cover letter is the most excruciatingly painful experience of applying for a job. It shouldn’t be. Here’s why: 1) Cover letters are stories. Everyone loves stories. 2) Cover letters are stories on your favorite topic. You can write a story about yourself, and enjoy yourself while doing so,Read… Read more »
Now that we’ve all mastered when to use “they’re,” “their,” and “there” appropriately, here are the correct uses of some other tricky word choices that threaten to derail a well written sentence. Follow these general rules to avoid an embarrassing mistake in your next email. Than / Then Use “than” when comparing two things. ForRead… Read more »
Ultimately, all we’re talking about are accuracy, fairness and thoroughness. Journalists share those values with us. Framing our discussions around those values can get results from a complaint while building a productive relationship with a reporter.
This topic isn’t really about the New Zealand government like all my other posts but it’s related to my work in the public sector so I thought you might find it interesting as well. So I’m doing something radical that I wanted to share with you: I’m taking my own advice. I know. You’re thinking,Read… Read more »
I spend a lot of time talking about the poor quality of federal customer experience (CX) and the effects it has on the public. I’ve already talked about how federal agencies averaged the lowest score in Forrester’s CX Index. In fact, most of the worst performers in any industry were federal agencies and even theRead… Read more »
This post is a follow-up to an unanswered question from GovLoop’s recent training, Critical Conversations. Want more topics and information like this? Make sure to register for our upcoming training summit in July, the Next Generation of Government Training Summit. While my distaste for cilantro is legendary and I’d rather clean a chicken coop than watch aRead… Read more »