Putting Constituents First: Call Centers That Improve Customer Service
This playbook details how a modernized cloud call center can improve customer service at your agency.
Emerging Tech
Empower Your Employees Through Modernization
Learn why outdated technology could be hampering your agency and get tips from experts on the tools and resources that the workforce needs to thrive.
Think Like a Business
Technology is not a panacea for an agency’s IT ills, says one industry leader. Rather, tech is an enabler, a way for government agencies to move beyond bureaucracy and adopt a more businesslike mindset. And an agency’s success depends in large part on its willingness to embrace automation and find industry partners.
How ‘Smart City’ Tech Can Ease Local Parking Woes and Set Local Businesses up for Success
When it comes to personal automobiles, policymakers tend to focus on concerns such as emissions and safety, but there’s one problem they often overlook: parking. How can cities and towns alleviate consumer frustration while taking advantage of potential revenue? Technology is the answer.
Cloud vs. On-Prem? You Might Have a Better Option
Agencies have a choice beyond on-prem and public/private/hybrid cloud operations that offers the best of both worlds: on-demand, single-tenant architecture.
Tips for Modernization From a Defense Agency
It’s no surprise that your agency needs secure, reliable network equipment to meet your mission, but things like compliance requirements or security gaps can be obstacles toward reaching that goal. You’re not alone. Even the U.S. military has faced the challenge of outdated communications equipment getting in the way of their work. When one DefenseRead… Read more »
A Day You Don’t Want to Miss
Learning, networking and new ideas are all on the agenda for the free 2022 Google Government Summit in Washington, D.C. on Nov. 15.
Plan for Success in 2023
Join us online Wednesday, Nov. 9 from 10 a.m.-2:10 p.m. ET/7-11:10 a.m. PT as we speak with government and industry experts about where the focus should be in 2023.
Get the Innovation Flowing at the Google Government Summit
Dynamic speakers, interactive break-out rooms, and innovation are all on tap for the free 2022 Google Government Summit on November 15.
Are You an Innovator? Then This One’s for You
Sign up for the free 2022 Google Government Summit on Tuesday, Nov. 15 in Washington, D.C.