Integral Care of Travis County, Texas wanted to personalize contact center interactions by changing the way its agents engaged with callers.
To combat the spread of an infectious disease, which requires contact tracing, geospatial information has shown what feet on the ground can’t.
Understanding all combined initial and future costs of technology solutions can be difficult when evaluating buying or building a technology solution. Not understanding those costs, however, can lead to budget issues and project failures.
Check out these best practices for finding the right coverage for you and your dependents during Open Season.
While with a vaccine and the right response, the pandemic itself will fade, its long-term health impacts will live with those who contracted and survived the virus. Interoperable, nuanced data will be vital to treating their conditions.
September 2020 marks the fifth year since the launch of the United Nation’s Sustainable Development Goals. Where are we headed in the next decade?
How can the military improve its health approaches to best serve and retain active duty members, with a focus on human performance improvement and optimization that will increase service members’ resiliency and long-term health?
We can all recognize that the role geography plays in executing an effective public health response is critical. Understanding how to apply location-based thinking enhances preparedness and response efforts.
Get the latest breakdown of several important types of grant programs agencies can pursue in addition to COVID-19 funding.
Learning to let go and enjoy art, exercise and other activities is a valuable skill for both daily life and the COVID-19 pandemic.