How Strong Business Continuity Plans Empower Employees
Amid increasing natural disasters and cybersecurity threats, state and local governments need business continuity plans to minimize disruptions to employees, citizens and IT resources.
Human Resources
Retaining Women in Your Workforce
Unequal wage compensation, gender imbalances in senior positions, inflexible schedules and even active disparagement of women continue to affect organizations of every size and in every industry. But the positive news is that there are basic steps your agency can take to create a better workplace culture for women and improve female retention.
Engaging Employees in the Customer Service Mission
Employee engagement is the first step to a successful customer service journey, because agency personnel are the people who will actually create and deliver services to constituents. When morale declines, so does productivity and service. On the other hand, when engagement is high, your employees will be driven to provide exceptional experiences that serve the… Read more »
5 Ways to Improve Succession Planning
Succession planning is one of those critical tasks that organizations know they need to do. But few do it well — if at all.
Making the Case for Modern HR Management Tools
There are billions of dollars’ worth of hardware and software in use across government that is either obsolete or on the verge of lacking vendor support.
A New Approach to Employee Recruitment and Retention
Historically, the public sector has lagged behind the private in adopting innovations in HR technology. Today, agencies are at a technology crossroads.
Transforming Customer Experience at U.S. Census Bureau
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
Why Your Agency Needs Talent Intelligence
Recruiting the right talent for the right positions is a critical task that government strives to do well. But it’s easier said than done.
Improve Your Technology to Improve Your Workforce
Confronted with the realities of an aging workforce and the need to onboard a new generation of employees, agencies can’t afford to act inefficiently.
The Need for an Effective Talent Strategy
Public safety organizations need an effective talent strategy to hire a diverse workforce, attract and retain new talent, improve knowledge transfer from experienced to younger employees, establish focus and accountability, motivate and reward employees, and implement effective succession planning. It’s a way for leaders and HR to work together to define mission objectives and optimize… Read more »