Leadership

Do You Share?

With the Thanksgiving holiday being celebrated in the United States this week, let’s discuss what it really means to share with someone else. Hint: no money has to change hands.

How to Make an Impact in the Lives of Your Coworkers

This holiday season, the season of giving, as you’re looking for ways to change someone’s life or improve their circumstances, consider donating some of your leave to someone in need. You can’t begin to understand the impact you might have on someone’s life.

Government Customer Service Isn’t Customer Experience

If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »

There’s No “I” in Federal Team

It should come as no surprise that government work (on any level), particularly in the federal sphere, requires complete teamwork. Unfortunately, there are some inherent discrepancies when dealing with rotating political leadership with the approach of a new administration. But there are ways in which executive leadership can improve the system from within after suchRead… Read more »