How Voice Recognition Can Improve Constituent Satisfaction
Voice recognition can improve engagement, security, and both employee and constituent experiences.
State and Local
How to Launch New Ideas and Services Successfully
Launching new ideas and services can be difficult. To promote success, agencies need a good plan that encourages collaboration, accounts for generational differences, fosters testing and automation and, among most definitely, delivers on its promises.
How to Take a Big Step Toward Zero Trust Security
Government employees often spend too much time wrangling with incompatible systems and struggling to get data and meet reporting requirements. Automation can significantly help, and can promote collaboration that produces better outcomes overall.
A Trust-Engagement Model: Intuitive, Sequenced and Service-Oriented
(Re) building government data systems provides an opportunity to transform community engagement channels.
How Automation Supports Better Community Engagement
Using the right automation tools can ease the burden on employees and deliver a more positive constituent experience.
Social Media Gives an Oklahoma Agency Its Voice
At the Oklahoma Department of Wildlife Conservation, social media is a vital tool for outreach. And it’s fun.
How Agencies Stay Ahead of Cyber Threats
State and local governments can benefit from a “defense in depth,” or layered, approach to cybersecurity.
5 Ways to Support State and Local Workforces
State and local governments may struggle today to fill positions and retain talent. Here are five expert tips on how to overcome those hurdles.
3 Ways to Build a Better IT Workforce
To attract and retain qualified IT workers, agencies need to rethink how they define their IT jobs and connect employees to their mission.
How South Dakota Does Defense in Depth
South Dakota’s cyber defense prepares for threats known and unknown.