Tech

10 Ideas on Streamlining Service Delivery and Improving Customer Service

On Wednesday, President Obama announced an Executive Order to “Streamline Service Delivery and Improving Customer Service.” I agree that citizens’ expectations of government are increasing and I think having focus on energy on the topic is really important. The good news is there is a lot of examples/ideas for agencies out there across government. Here’sRead… Read more »

GL Train – Today 4/28 at 2pm – Evolution of My Computing – From 286 to Tablet

**GL Training – 4/28 at 2pm – HP and GovLoop present The 21st Century Desktop – Free Registration** I still remember the first day my dad brought home a computer. Honestly, I had no idea what it was and what it was for. I don’t think he truly did – other than he thought itRead… Read more »

Case Study: FSB Poisons High-Value Target?

Glenn McGovern On November 1, 2006, Former FSB (Russian Federal Security Service) Colonel Alexander Litvinenko left his residence around 11:00 A.M. He caught the bus to the East Finchley tube station where he then took the train for a twenty-minute ride into London. On his agenda was a meeting with former KGB colleague Andrei Lugovoi,Read… Read more »

Goodbye Delicious, hello Pinboard

So following the news that Delicious has been bought from Yahoo!, by the guys who did YouTube, I decided it was time to set myself up somewhere else. It might be that Delicious thrives under its new owners – in which case fine, I can always switch back. But I didn’t want to leave myselfRead… Read more »

Cloud Computing For Law Enforcement

A few years ago, Washington D.C.’s Metropolitan Police Department revolutionized its patrols, the backbone of law enforcement, by installing laptops into squad cars, allowing officers to have true two-way communication with dispatchers, keep track of other calls and incidents in real time, simplify paperwork, locate other cars, and make their exact coordinates known to dispatchersRead… Read more »

Learning objects webinar

The Australian Flexible Learning Framework.will host a webinar on “e-Gems: Learning objects: Create, reuse and deploy for better teaching and learning online!”, by Helen Lynch,Canberra Institute of Technology, 12.30pm, 11 May 2011. e-Gems: Learning objects: Create, reuse and deploy for better teaching and learning online! Original post

Looking for an easy way to access municipal services? There’s an app for that.

Online services are becoming available in an increasing number of cities and towns: from paying traffic tickets to researching zoning codes, you can probably do it from the municipal website of any forward-thinking community. However, as mobile devices continue to grow in popularity, many cities are examining options for taking online information to the nextRead… Read more »

Aetna Helps MLK’s Dream Blossom

I don’t know about all of you, but i’m pretty sad that The Cherry Blossom Festival is over here in DC. Every spring the city comes alive at the site of the first blossoms of the District’s historic cherry trees. The National Mall is filled with even more beauty than usual during this 3 weekRead… Read more »

Better-Engineered EVs through a Cell Phone App?

One of the well-known challenges to designing – and successfully selling – fully-electric vehicles is driver concern with range and re-charging options. EV engineers are trying to develop cars that go further on a charge and that fulfill consumers’ everyday driving needs. While designers can use average commuting times, distances and road surfaces to developRead… Read more »