Tech

April is National County Government Month

“National County Government Month (NCGM) is celebrated each April by the nation’s counties to raise public awareness and understanding about the roles and responsibilities of county government. The 2011 theme is ‘Serving Our Veterans, Armed Forces and Their Families.’ More than 1,000 counties participate in NCGM each year by hosting a variety community outreach eventsRead… Read more »

GAO Outlines National Indicator System

GAO revisited a report it did in 2004 on creating a comprehensive indicator system to track the progress of our nation’s economy, people’s health, social well-being, and the environment. GAO looks at 20 different system used by other countries and by states and localities and offers a road map on how to develop a nationalRead… Read more »

Mobile Decisions | To App or Not to App, That is the Question

I will get some of this wrong. I am undoubtedly leaving much out. I am oversimplifying. However, as mobile development in the federal government continues to ramp up, tools to help agencies and individuals assess how (and when) to intelligently proceed are increasingly important. Recognizing that every situation is unique, an understanding of a fewRead… Read more »

The Biggest Barrier to Great Customer Service? Egos!

I had an interesting discussion with an esteemed colleague about my last blog post on making sure portal sites add value. One of my suggestions was to adopt a common design and publication standards across all agencies covered by the portal. He said, “Here’s a fact…every government entity will do what is in its bestRead… Read more »

How to make the flowers bloom: why open data is necessary but not sufficient to make a difference

[cross-posted from London Datastore http://data.london.gov.uk/blog blog post of 31 March 2011] Earlier this month, colleagues from local and central government, bloggers, community activists and developers got together at an event organised by @Madwdata – making a difference with data http://www.madwdata.org.uk/ to discuss how open public data could be used to make a difference. The MakingRead… Read more »

In Search of Ideas: How Counties and Towns are Trying to Tap Citizens’ Smarts

***Part of our month-long series on Creating a Digital City with PDF – Check out all our analysis*** Karen Wilkerson is the city administrator for tiny De Leon, Tex., and her job won’t be getting any easier anytime soon. Like localities across the country, De Leon, a town of 2,433 as of the 2000 U.S.Read… Read more »

Breaking Down the Social Business Roadmap – Strategy

Reposted from our AIIM Community Blogs – http://www.aiim.org/community/blogs/community/Breaking-Down-the-Social-Business-Roadmap-Strategy In continuing of the series of our AIIM Social Business Roadmap blog posts, I will be looking into the topic of strategy within an organization as one of the 8 steps needed in order to be successful in this new digital age of business, social collaboration andRead… Read more »