How Washington State Is Eliminating Disparities for Children, Youth and Families
“Reporting the data on disproportionality is a starting point for the conversation. It is not an ending point.”
Workplace
5 Ways to Boost Inclusion With Customer Experience Data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
How to Budget for Continuous Improvement
Wayne County, Michigan, is approaching its budget and modernization plans to ensure the most positive and lasting impact.
4 Strategies for Attracting and Retaining Software Development Talent
Agencies may not be able to compete with industry on salaries, but they can attract talent by creating an environment developers love.
How State and Local Gov Leaders Are Putting CX Metrics to Use
They shared their thought process for fostering competencies around data-driven customer experiences for digital services, plus more.
How to Engage Neurodivergent Talent in the Government Workforce
Demystifying neurodiversity to drive government transformation is critical. Here are key factors framing the neurodiversity conversation.
Making Equitable Digital Experiences a Reality
“It’s imperative for agencies to reach people regardless of where they live, their technological capabilities, or financial resources.”
Government Websites Can’t Rely on the Claims of Accessibility Overlays
Whether you’re considering an accessibility overlay or any other third-party JavaScript addition, you should keep these best practices in mind
GSA Administrator Shares 10x Program Lessons for Cultivating Innovation
Administrator Robin Carnahan highlighted the importance of making it easy for people to contribute good ideas and de-risking the stigma around innovation.
Move Over Websites, Social Messaging Is the New Citizen Engagement Channel
“What we’re talking about here is expanding the reach of government services to more people.”