Open Your Agency to Diverse Voices

Open your agency to diverse voices by developing your own.

A Changing Workforce at DHS

With one of the most diverse workforces in government, the Department of Homeland Security emphasizes recruitment and retention.

Tips for Managing the “Work Revolution”

The public-sector workforce is undergoing a revolution, said the director of the U.S. Office of Personnel Management during GovLoop’s recent NextGen virtual summit. Her agency is doing specific things to attract and retain young talent that often have little interest in government work.

Automation: How to Make Quick Work of Analytics

Data analytics, in simple terms, can be compared to doing a jigsaw puzzle: The automated analytic tools make much quicker sense of 1,000 random puzzle pieces than a human ever could. But the shift to data analytics requires some planning.

How Washington State Is Eliminating Disparities for Children, Youth and Families

“Reporting the data on disproportionality is a starting point for the conversation. It is not an ending point.”

5 Ways to Boost Inclusion With Customer Experience Data

In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.