The private sector, as everybody knows, has clear and customer-friendly systems and services, because the customer is king. The public sector, on the other hand, revels in the obscure and incomprehensible because… well, just because. And so it was with a light heart that I set out to fix a security flaw in my printerRead… Read more »
In 2010 only 36 percent of adults voted in New York State. To increse participation in voting, the Voter Empowerment Act of New York has been introduced in the New York State Legislature. If enacted the legislation will: • Allow citizens to register to vote at more government agencies. • Allow 16- and 17-year-olds toRead… Read more »
Gadi Ben-Yehuda Social Media: Useless and indispensable? Naomi Simson writes a contrarian post titled “Face it – social media is not the answer to customer engagement” which juxtaposes nicely with “Social Media Customer Service Faces a High Bar,” an article that demonstrates how customers expect a response through social media within 24 hours. How muchRead… Read more »
Mark Drapeau (Washington, DC) — You may recognize actress Janina Gavankar from her role on the popular HBO series True Blood, whose fifth season premiere happens this Sunday. But she’s also recognizable for her activities online, using Twitter and other social media and apps to interact with her friends and fans and promote her professionalRead… Read more »
Watch this … my daughter is particularly brilliant at the very end. Originally published by Nick Charney at cpsrenewal.ca subscribe/connect Original post
Organizations get feedback from a number of sources – email, social media, word of mouth, even from other employees. There is a strong tenancy to jump into action when a complaint is registered – all in the name of customer service. The urgency and energy spent to respond is almost obsessive in nature – weRead… Read more »
I am sure I am not the only one but I am sick of email. It is a technology that has run its course but never seems to go away. I am sure most of you are in the 100 email club like me, meaning we get 100+ emails a day and it is sickening.Read… Read more »
Earlier this week the Ottawa Citizen ran a story in which I’m quoted about a fight between Treasury Board and Canada Post officials over making postal code data open. Treasury Board officials would love to add it to data.gc.ca while Canada post officials are, to put it mildly, deeply opposed. This is of course, unsurprisingRead… Read more »
Just a little over six weeks ago, we opened up applications for the CfA Startup Accelerator. Honestly, when we did, we thought we would receive maybe a dozen or two applications. We weren’t sure if folks would know what we meant by “civic,” or be able to hear about it soon enough to apply; orRead… Read more »
Here is today’s federal cybersecurity and information technology news: The Department of Homeland Security has launched a new initiative to develop and recruit the national cybersecurity workforce. More here. A Washington Post poll finds that Americans are divided about what role, if any, the federal government should play in setting and enforcing cybersecurity standards forRead… Read more »