Re-imagining the Press Release Through Data
Admit it, press releases rarely work. King County, Wash., is now tracking data to learn which reporters are interested in specific subjects.
How to Be More Compassionate
Showing compassion could help you feel better about yourself and the world around you. Here are some tips on how to do it.
FY 2015 Sees Agencies Saving Dollars on Wireless
As agencies move to a more mobile workforce, we have seen their demand for wireless services increase. Government use of GSA’s Federal Strategic Sourcing Initiative (FSSI) Wireless Blanket Purchase Agreements (BPAs) in Fiscal Year 2015 (FY15) skyrocketed 500% over FY14.
Communication Tips From Actors, Production Crews, and 4-Year Olds
Utilizing three ideas – the emotional check-in, the creation of a safe environment for truth, and utilizing a series of what’s good/what needs work questions (and waiting for the team to answer, not me) – might be an approach worth trying in the workplace.
I Can’t Get No Satisfaction
It all starts in the workplace. With engagement scores at rock bottom throughout the federal government, it is clear that we are not serving our second line customers who happen to be our colleagues very well. This malaise spills over into our interactions with our first line customers.
To Build a User-Friendly Website, Think Like a Customer
We realized that to meet our customers’ needs, we had to stop looking at the website through our own eyes and start looking at it through the eyes of a user.
Contentment: The Merge Between Working & Living
Work-life integration may look a bit different for everyone, but these simple guidelines can help you gain a basis of where your integration point needs to be.
A Transport of Delight; or, Customer Service, NOT
I’ve read a lot of reports and listened to a lot of customer service/customer experience user experience — you’re supposed to delight the customer. What if I don’t want to be delighted? What if I just want to do whatever and go on to my next task?
The Best and Worst at Plain Language in Government
Which federal agencies should you look to as models of plain language? Which ones are getting it wrong and why?
How Bias Makes Us Lie
Are we all liars at work?