On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,Read… Read more »
As I enter into my last semester of grad school, I have to say that I have read a lot of books. A LOT of books. And since my degree is interdisciplinary, I have had the chance to read more than a few tomes that fall outside of my comfort zone. Some of them wereRead… Read more »
Yes. Here is another statistical blog post. Sorry, but this is good information and helpful for many federal contractors to see where their GSA Schedule stands up against the others when it comes to federal spending. Below is a standard ranking by GSA Schedule based on the dollar sales volume. Hope you find this helpful.Read… Read more »
Hi! I just blogged a new report from IDC, The Coming of Age of the Internet of Things in Government. The report concludes that: “The Internet of Things is reaching a tipping point that will make it a sustainable paradigm for practical applications. The public sector’s use of the IoT is still limited but emergingRead… Read more »
By Ryan Kamauff Here are the top cybersecurity news and stories of the day. Facebook used as billboard for malware – “A cybercriminal has taken to selling his malware and related services on Facebook, boldly choosing a public forum to reach potential customers over the secretive world of the online underground.” This is a boldRead… Read more »
Nearly a year ago, the federal government relaeased its Digital Government: Building a 21st Century Platform to Better Serve the American People report. In that document, government officials set progressive and aggressive deadlines to keep digital government moving in a more citizen-centric direction. Those deadlines should come to fruition on May 23, 2013. As theRead… Read more »
“Honor – Remember – Explore,” Arlington National Cemetery’s motto has a new way to allow visitors to do just that with its ANC Explorer mobile app. The cemetery hosts 7,000 annual burials, over 3.1 million annual visitors, and sits on 624 acres of land. Visitors always had two main questions when arriving at the cemetery:Read… Read more »
By Carsten Eilers HTML5 brings new opportunities – for developers and for attackers. Here you will see two examples of how an attacker could abuse HTML5 and how you as a developer could prevent this (or not). These are only two of many new or improved attacks on web clients. I chose them for twoRead… Read more »
The 6th annual global Intranet Innovation Awards is now open for entries, with submissions closing on Friday 31 May 2013. It is hard to compare best practice in intranet design and features, which makes the Intranet Innovation Awards, run by Step Two Designs, an important way for government agencies to gain an insight into theRead… Read more »
By Bob Gourley In-Q-Tel just posted a press release on a recent strategic partnership and technology development agreement with a firm called Apigee. That statement alone is all the savvy technologist needs to know to start diving into Apigee. In-Q-Tel has a reputation for applying lots of focused thought into the firms they invest inRead… Read more »