We can tell the difference between a digital interaction that’s user-friendly and one that’s not, yet many of us struggle to articulate why something might be difficult to use. Here is some common language to help.
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5 Pillars to Build Resilience Into Your Agency
With a plan in place, organizations have a greater chance of overcoming a range of disaster scenarios and getting back to normal operations more quickly, as well as providing better customer service overall.
Low-Code Helps Citizens Access Critical Government Services on Their Terms
Learn how using low-code to create powerful experiences — particularly around self-service — can increase access to government services and programs.
Pairing Man and Machine on Zero Trust
An industry cybersecurity expert gave agencies three pointers for protecting themselves with zero trust cybersecurity, which assumes everyone and everything on IT networks is potentially threatening.
What You Need To Know About Multi-Factor Authentication (Part 2)
Discover the advantages and disadvantages of how you combine different factors. If you still think a password plus an SMS text code is MFA, you really need to read this article!
COVID-19 Diary No. 2: Being Together Apart
Right now, how well we are able to be together apart, is part of becoming resilient in the face of an ongoing, serious challenge.
Finding Lost Hikers and Other GIS Wins
From matters of life and death to the benefits of streamlined workflows and real-time information, governments are seeing benefits from GIS functionalities in their technology systems.
Against COVID-19, SBA Leveraged Agility, Innovation
A lesson from the Small Business Administration’s experience is that ongoing initiatives toward IT modernization tend to prepare agencies for unexpected emergencies.
Tips and Tricks for Secure Teleworking During Quarantine
Though cybersecurity teams were caught off guard by the sudden move to telework, the result has been something of a baptism by fire for government.
Lessons in Change Management: From 9/11 to Technology Adoption
Leadership is about helping people deal with change. Management deals with things that need to get done. It takes both for successful change management.