Knowing what gets in your way names it. Then you can work around, or through it. Agreeing to disagree when it’s not possible or unnecessary to agree preserves the relationship. Preparing your points with potential objections and probing questions in mind makes you look unfazed by road blocks. Multi-tasking when distractions win out keeps up… Read more »
Although social media can no longer be considered a novelty, many organizations (especially small- and mid-sized groups) are still trying to figure out whether and how to leverage it as part of their marketing, branding, public relations, customer service, and revenue-generating efforts. In conjunction with those determinations, they must also figure out the best approachesRead… Read more »
Virtual trainings are an easy way to up your game in just about any skill. They are often recorded so you can listen to them at your convenience, whenever and wherever you can give them your full attention, whether that’s at home or in the office, on your smartphone or computer. Many trainings are available for freeRead… Read more »
“At meetings, we try to sit as far apart from each other as possible,” Jim, who is married to one of my other colleagues, Sue, told me. “In the office, people assume when they are talking to one of us they’re talking to both of us, but we make a point to act like anyRead… Read more »
We all know that spending our vacations checking work email and fielding “emergency” phone calls isn’t actually relaxing, but a stunning number of us still do it anyway. The truth is that for those of us who spend our days wrapped up in social networks and work, the act of plugging in is second nature.Read… Read more »
Today, about a quarter of the American workforce is under age 30, but in the federal government, that number is just 7 percent. Still, this millennial generation is expected to comprise more than three-quarters of the workforce within the next decade as retirements pick up. As such, an increasing number of millennials will be movingRead… Read more »
Data security has been a hot topic for both U.S. government and commercial agencies as of late. The adoption of Europay, MasterCard and Visa (EMV) starting in October of this year for all credit card payment systems will attempt to alleviate stolen card numbers and fraudulent charges.
Originally posted on the GovDelivery blog. You have tackled organizational goal setting, audience development, branding, audience acquisition, multi-channel marketing, and next you need to identify areas where you can gain greater awareness and participation to drive value for your organization and the citizens you serve. Audience engagement (and re-engagement) is a leading goal for public-sector communicators. But,Read… Read more »
A lot of people have coaches. Tiger Woods hired Chris Como as his “swing” coach. Top tier actors hire coaches to give them pointers on acting well. Even musical maestro Benny Goodman took clarinet lessons well after he became famous. Mr. Como and other “trade coaches” help their clients shine in their trade. Executive coaches,Read… Read more »
The resignation of Rachel Dolezal as president of the Spokane, WA National Association of the Advancement of Colored People has dominated the news lately. Ms. Dolezal had been using a fake racial identity by leading a chapter of the largest advocacy group in the country for African Americans as a mixed race person even thoughRead… Read more »