Most industries (i.e. legal, medical, finance, etc.) prefer their content management solution be customized to meet their specific needs. Non-profit organizations prefer that their solution be customized as well but they face a difficult hurdle: funding. A non-profit organization’s yearly budget lies solely on the generosity of donors and grants that are awarded by statesRead… Read more »
Cities often face difficulties when determining which outlets they will utilize to broadcast information. Ideally, a city’s information would be broadcast directly from one spot – or “hub” to the source. In most cases, however, cities maintain several entities on the Web such as social networking sites and blogs. Cities must execute a successful strategyRead… Read more »
It’s not about putting a “spin” on the story; it’s about reporting the truth – first. Crisis management in a government, city, or organization requires a team of tactful professionals and a crisis management plan in place prior to an incident occurring. In no way should the tactics include putting a “spin” on the story,Read… Read more »
The basis for a majority of city websites is to disburse information to citizens in a timely matter. Though information distribution is the foundation behind implementing a city website, the design can in some cases, have as much impact as the information itself. In Robert Brunner’s book Do You Matter? How Great Design Will MakeRead… Read more »
I had a brief stay in county government. It turned out to be the most exciting microcosm of government that I ever worked in. Just walking from one floor to another showed amazing variation in the daily tasks and challenges of a county government worker. Counties do it all – tax collection to historic recordsRead… Read more »
About 3-4 years ago I used to think that the requirements of a Local Authority or Public Sector Agencies around content management system (CMS) were pretty complex and could only really be supported by purchasing one of the many high end products out there in the market. I must stress at this point that iRead… Read more »
As the end-year reviews and new-year predictions and resolutions arrive in my inbox, I have been thinking about what has been the biggest impact or change in the collaboration arena. The biggest change I find is that the differentiation between social media software and collaboration applications has almost disappeared from the positioning messages. Traditional CollaborationRead… Read more »
The new AIIM Records Management Industry Watch survey is now available. The survey can be downloaded at THIS LINK. The survey results are free, but you must register first. Overall, our findings show that in most organizations, electronic records are still taken less seriously than paper records. Responsibility for applying good records management practice toRead… Read more »
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The night before last – and in the night – Birmingham City Council without much fanfare switched over to its rejigged website. Within moments the twittersphere was alight. It was crashing, it had obvious faults and it looked terrible. Over the next 36 hours reviewer after reviewer found fault after fault. This would not beRead… Read more »