Posts Tagged: CMS

Government Crisis Management

It’s not about putting a “spin” on the story; it’s about reporting the truth – first. Crisis management in a government, city, or organization requires a team of tactful professionals and a crisis management plan in place prior to an incident occurring. In no way should the tactics include putting a “spin” on the story,Read… Read more »

How a Great Web Design Can Make People Love Your City

The basis for a majority of city websites is to disburse information to citizens in a timely matter. Though information distribution is the foundation behind implementing a city website, the design can in some cases, have as much impact as the information itself. In Robert Brunner’s book Do You Matter? How Great Design Will MakeRead… Read more »

Fixing the process (and paper) in due process: the story of document management and courts

I had a brief stay in county government. It turned out to be the most exciting microcosm of government that I ever worked in. Just walking from one floor to another showed amazing variation in the daily tasks and challenges of a county government worker. Counties do it all – tax collection to historic recordsRead… Read more »

Should the Public Sector pay for Content Management Systems?

About 3-4 years ago I used to think that the requirements of a Local Authority or Public Sector Agencies around content management system (CMS) were pretty complex and could only really be supported by purchasing one of the many high end products out there in the market. I must stress at this point that iRead… Read more »

Will social media deliver on enterprise collaboration in 2010?

As the end-year reviews and new-year predictions and resolutions arrive in my inbox, I have been thinking about what has been the biggest impact or change in the collaboration arena. The biggest change I find is that the differentiation between social media software and collaboration applications has almost disappeared from the positioning messages. Traditional CollaborationRead… Read more »

Fast records management (#ERM) facts from new AIIM survey

The new AIIM Records Management Industry Watch survey is now available. The survey can be downloaded at THIS LINK. The survey results are free, but you must register first. Overall, our findings show that in most organizations, electronic records are still taken less seriously than paper records. Responsibility for applying good records management practice toRead… Read more »

Lessons from the great 2009 Birmingham City Council website disaster

The night before last – and in the night – Birmingham City Council without much fanfare switched over to its rejigged website. Within moments the twittersphere was alight. It was crashing, it had obvious faults and it looked terrible. Over the next 36 hours reviewer after reviewer found fault after fault. This would not beRead… Read more »