One of the things that we do that we believe is a best practice in our engagements is ask our partners to do two surveys at the conclusion of a campaign; one about us and one about them. It is always interesting to see the results and, certainly, helps everyone to improve what may beRead… Read more »
This is a crosspost of dotgov.com Gov 2.0 is the newest buzzword in government; a term referring to a whole group of new innovative things governments can do with the web. Lately, discussion has centered around what is Gov 2.0 is and whether the term should be even used, since most citizens don’t understand it.Read… Read more »
Last week at a Gov 2.0 event sponsored by Fedscoop I had great conversations with several government 2.0 rockstars. But one conversation and one statement in particular really resonated with me. Gwynne Kostin from GSA, in her brilliance, said: “Participation and collaboration are selfish activities. Most people don’t participate or collaborate without wanting to gainRead… Read more »
Global Pulse 2010: An Online Collaboration Event on March 29 – 31 USAID is partnering with the Departments of State, Education, Commerce, and Health and Human Services to host Global Pulse 2010 from March 29 – 31. Global Pulse 2010 (http://www.globalpulse2010.gov) is an online collaboration event, which will bring together engaged participants and organizations throughoutRead… Read more »
The President’s December 8, 2009 Memorandum on Open Government requires a new approach for many federal government organizations. It will impact the people, processes and technology of government offices. It will impact the work habits and behaviors of government employees. For Open Government plans to be successfully implemented, cultural issues will also need to beRead… Read more »
Continuing my thinking on the World of GovCraft, I’ve started to think about what the real challenge is for government, various comments suggested that Government is so disconnected that it is unlikely that we will start to bridge the gap. But i’m starting to wonder whether this just an illusion and we are only creatingRead… Read more »
In government, where change is recurring and often stressful to the employees affected, Web 2.0 can be a tough sell. One of the biggest hurdles in implementing technology in the workplace is not resistance to technology per se, but the cultural shift that the new software represents. But when a technology is introduced which replicatesRead… Read more »
Netflix is a subscription based DVD rental service that lets its customers browse thousands of movies online and then delivers them though the mail system. With so many movie choices available and to be competitive with brick and mortar rental establishments, Netflix has improved its customer satisfaction though numerous user interface improvements, movie distribution centers,Read… Read more »
We generally have a disconnect between the person, business, or agency that we want to be and the reality of who or what we are today. This disconnect is a great thing, an opportunity for growth an opportunity for improvement. However, when not understood, it is also a major pain point, something that leads yourRead… Read more »
I am up to my ears judging Clearmark Plain Language Award entries, but I just had to raise my head to comment on Andrea DiMaio’s latest blog piece, “How To Love Government 2.0 and Be A Contrarian at the Same Time.” I so agree with him that we can’t just rely on technology to engageRead… Read more »