Posts Tagged: DEIA

DEIA & CX: Removing the Burden of Reluctance in Service Delivery with Communication

Agencies can adopt certain communications strategies to help remove the shame and stigma often associated with applying for government services, and to encourage greater diversity, equity, inclusion and accessibility in government programs.

Tips for Managing the “Work Revolution”

The public-sector workforce is undergoing a revolution, said the director of the U.S. Office of Personnel Management during GovLoop’s recent NextGen virtual summit. Her agency is doing specific things to attract and retain young talent that often have little interest in government work.