Posts Tagged: Featured Contributor

Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services

Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.

LA Fills Broadband Equity Gaps Using Maps of People and Places 

As part of a multi-year internet expansion plan, Los Angeles County used geographic information system (GIS) technology to identify communities in need of better internet access. The maps showed a stark and urgent need to address racial and economic disparities.