Posts Tagged: Featured Contributor

A House Divided: What Politicized Oversight Means for Gov.’t Employees (and What They Can Do About It) – Part 2

The House of Representatives is launching investigations into a variety of topics, and agencies must be prepared for document and other requests. Here’s how agencies can do that.

“One-Stop Shops” Can Improve Access to Public Services

Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.