The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »
Last week, I had the opportunity to present for the Maryland Association of Counties (MACO) summer meeting along with Baltimore County Executive Kevin Kamenetz. Earlier this year, he announced that Baltimore County would be launching 23 technology initiatives and he shared a bit about their social media efforts to communicate more effectively with citizens onRead… Read more »
Originally published on opensource.com. Can you revitalize a city and attract businesses using open source principles? David Diaz, president and CEO of the Downtown Raleigh Alliance thinks so. In fact, I got a chance to sit down with David to discuss how economic development organizations are interacting with their local and state government, citizens, businesses,Read… Read more »
The new version of GovConTrack was just approved for the app store! I’ll be updating the website tonight: www.saygoodnight.com/govcontrack The big new feature is the ability to query USASpending.gov, for both detail searches and summary searches with graph & top 10 data. Of course you can also search FPDS-NG as well. For looking up governmentRead… Read more »
Over the next couple of days, we at the Open Forum Foundation are running the remote engagement program for NASA’s IT Summit and you may be interested in participating. Notes: 1. We’ve assembled a complex group of technologies into a simplified user interface that integrates text, video, and phone into one website. The lessons weRead… Read more »
Word on the street is that when life first appeared on the planet, it was single-cell. It took a little bit of time (i.e. millions and millions of years) for life to get its differentiation on. But soon, you could see it (or not, since people weren’t around yet): mitochondria, smooth ER and rough ER,Read… Read more »
Pretty fascinating refresh of energy.gov today. Some initial thoughts: -I’ve never seen the normal header not be the top most part of a gov’t website. Pretty innovative -What is even cooler is when you scroll down, the actual normal looking header becomes the header and stays there. pretty slick. -Love the interactive maps/data for topicsRead… Read more »
Posted today on opensource.com: Crowdsourced Icelandic constitution submitted to parliament. It includes a poll: Do you think Iceland’s draft constitution is a milestone for open government? and an analysis of the open government elements in the draft constituion. Yes, I actually read the majority of their constitution 😉 Last week, the Iceland Constitutional Council, madeRead… Read more »
I have read three blog posts in the last few days which together strike me as indicators of a welcome trend. The first two were both from the new Government Digital Service blog, the first from Mike Bracken on his first few weeks in government as Director of Digital. It’s a very upbeat assessment, butRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ————————— The great part about the topic of customerRead… Read more »