Posts Tagged: opm

How Employees In ‘Mission-Critical Occupations’ View Federal Work

IT specialists are among the most sought after professionals in the federal government, yet they do not give the government high ratings when it comes to recruiting, retaining or training them.

Good Customer Service Starts with the Employee

Government leaders are all hyped about integrating the newest technological innovations into their agency to improve customer service, but we may have forgotten a step or two along the way. Although technological advancements do provide some avenues to bettering the services govies provide to their constituents, we have to remind ourselves about the basics ofRead… Read more »

Exploring the Role of the Big “D” Designer in Government

A few weeks ago, I wrote a blog arguing that everyone designs. In that post, I talked about how those of us with little to no design experience are still designers (just little “d” designers), as we work to improve situations and experiences around us. Big “D” Designers, on the other hand, are those individualsRead… Read more »

Keeping Up Employee Morale

It’s no new news. Employee engagement and employee morale in government are at an all time low. A recent Government Accountability Office (GAO) report quantifies a drop in what is known as the employee engagement index (EEI). According to the report, the Office of Personnel Management (OPM’s) index dropped from 67 percent in 2011 toRead… Read more »