There is a really good conversation that was started the other day by Stefan Lindegaard, an open innovation leader who I follow and get strong value from. It was about failure and the value of failure with a focus on both engaging interested parties in a dialogue and coming up coining a phrase (failsourcing, amongRead… Read more »
The Victorian Public Sector, Australia has released its’ Gov 2.0 Action Plan. Having worked in both the Australian Public Service and State/Territory jurisdictions I’ve always been struck by the fact that State/Territory public sector jurisdictions are more action oriented. Not surprising given the fact that these jurisdictions are at the pointy end of service deliveryRead… Read more »
As government leaders do you believe the world is getting more complex? More volatile? If so, you’re not alone – – Sixty percent of the CEOs surveyed by IBM in our 2010 CEO Study thought the world was getting more complex, and even more, 69%, felt the world was getting more volatile. For the firstRead… Read more »
Last week the Government of Canada announced a new program intended to promote innovation in the workplace. Generally speaking, any effort to drive innovation should be applauded- however, the role of incentives in promoting innovation and motivating individuals to participate is an elaborate issue. Strategies and tactics should be approached with caution, with creativity, andRead… Read more »
Imagine the old marketing as a game of basketball, but your customers are in the stands watching the game. New marketing is all about bringing them into the game. How are you bringing your customers into the game? Are you giving them a chance to express themselves? Are you allowing them to add to orRead… Read more »
On the 10th June I went with two of my colleagues to a meeting of the Scottish Council of Voluntary Organisations (SCVO). They are an umbrella organisation that tries to make their contributors work more coherently. In a manner of speaking the SCVO is the ‘Improvement Service’ of the voluntary sector so hearing presentations fromRead… Read more »
One of the things that we do that we believe is a best practice in our engagements is ask our partners to do two surveys at the conclusion of a campaign; one about us and one about them. It is always interesting to see the results and, certainly, helps everyone to improve what may beRead… Read more »
This past weekend I had the good fortune to attend an un-conference on Social Media, Collaboration and Social Enterprise. It was great to be around my peers from other sectors.The government sector is rarely at this table as a partner. I think this is a problem.There is a convergence of thinking and emerging collective intelligenceRead… Read more »
Today I’m happy to announce that I’ve taken a full time position as Director of Innovative Social Engagement for Microsoft, in its U.S. Public Sector division that handles federal, state, and local government, education, and healthcare business. I’ll be staying in the DC area (where the division is headquartered) and will still be involved inRead… Read more »
Since I left the National Defense Unversity, I’ve been thinking a lot about what I want to do next. In between, I did some writing, speaking, and teaching, but now I’m moving to something more permanent. It’s leaked that I’m joining Microsoft’s U.S. Public Sector division as Director of Innovative Social Engagement. I thought I’dRead… Read more »