image thumbnail link to How Supervisors Can Navigate Negativity

How Supervisors Can Navigate Negativity

No workplace is completely immune to negativity and naysayers, and it remains a difficult issue for supervisors to handle head-on. Which is exactly why this month’s virtual networking discussion focused on this topic. Read on below for more insights shared from our featured speaker, Patricia Pierre, a career coach with Howard County Government.

CX Innovation: Reminder Text Messages Make a Difference

People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.

image thumbnail link to A New Approach to Legacy System Modernization

A New Approach to Legacy System Modernization

I’ve been working in government technology for more than two decades, spending a non-trivial amount of that time modernizing legacy systems to improve how they work and the digital experiences they support. Recently, I came to a somewhat uncomfortable conclusion — I was probably doing it wrong the whole time. Traditional legacy modernization approaches —Read… Read more »

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