AI Practices for Better CX
When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.
A 21st-Century Education in Ohio Prisons
Education can make a big difference for people leaving prison. Here’s how one state uses technology to enhance options for incarcerated students.
How to Be a Nimble Employee
Coping with technological change in the office takes some special skills. Here’s how to cultivate them.
Delivering AI at Scale Without Missing a Beat
In this video interview, Jason Langone of Nutanix discusses how agencies can deploy AI at the enterprise level without compromising reliability, flexibility or security.
How Supervisors Can Navigate Negativity
No workplace is completely immune to negativity and naysayers, and it remains a difficult issue for supervisors to handle head-on. Which is exactly why this month’s virtual networking discussion focused on this topic. Read on below for more insights shared from our featured speaker, Patricia Pierre, a career coach with Howard County Government.
GTFS: The Secret Sauce Behind Rider-Facing Transit Information
In this video interview, experts from Actionfigure discuss the General Transit Feed Specification (GTFS), how it underpins real-time rider information, and where agencies can find help managing it.
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
Transform Communities Using Geospatial Solutions
To advocate for healthy, safe and vibrant communities, the Institute for Public Strategies created a five-prong strategy, all of which use GIS to achieve efficiency and effectiveness.
Gratitude: Why It Matters and How to Discover It in Everyday Life
Being grateful for good things in your life, however small, can profoundly improve your well-being. Here are 10 simple ways to make gratitude part of your day.
From Risk to Resilience: Making the Case for Mission-Critical OT Security
In this video interview, experts from Claroty discuss a strategic approach to improving OT security.
Getting a Performance Improvement Plan (PIP): How to Try to Determine if It Is Not Sincere
Sometimes, performance improvement plans are used, pro-forma, to pave the way to a firing. Here are some tips to tell if that’s what’s happening to you.
Holiday Homework for Federal Business Executives: Reading Project 2025 Before the Storm Hits
Federal executives face a rare opportunity this holiday season: a pause to take stock of how Project 2025 will shape how they buy in 2026.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.