Trust Doesn’t Run on Apologies: It Runs on Proof
I inherited a project with the money running out and folks who didn’t know me. What got the project its additional funding wasn’t an apology. It was proof.
It’s Time to Engineer the Workplace for Our Minds
Designing the workplace to meet the evolving cognitive demands of our jobs could yield substantial benefits. Ergonomics can provide a roadmap.
The Quiet Cost of Waiting For Somebody Else to Fix It
Most workplaces have problems that one person cannot solve. A policy may need senior approval. A broken process may cross several departments. Staffing, funding or technology decisions may sit far outside an employee’s authority. Sometimes the right person genuinely does need to step in. But there is a difference between recognizing the limits of yourRead… Read more »
Professional Development With Purpose: Getting the Most Out of Event Attendance
Maximize the value of professional development events with clear goals, active participation, meaningful networking, and thoughtful follow-up.
Before Federal Agencies Buy More AI: Is the Workforce Ready to Use It?
Agencies can have every required supply available. But if employees do not know how to use them, owning the equipment provides little advantage.
Technology as a Mission Enabler: A Framework for Delivering Mission Advantage
To realize the potential of technology investments, evaluate four outcomes: mission impact, workforce productivity, risk reduction and futureproofing.
Career Pivots in Public Service: When Change Is Strategic, Not Reactive
Career changes in public service don’t always signal dissatisfaction. Sometimes, they reflect clarity, growth and intentional leadership.
From Generative AI to Functional AI: How Government Can Move Beyond Experimentation
The strongest AI implementations begin with operations, not technology. Before introducing another tool, agencies can ask a few simple questions.
AI in Government: Adoption, Barriers and What Comes Next
Successful AI adoption requires more than technology alone. Agencies need strong governance strategies.
A NASA CX Expert’s Tips for Measuring What Matters
During the recent CX Community of Practice webinar, Margeaux Akazawa at NASA shared what agencies can use to evaluate CX success.
The Transformative, AI-Ready Potential of a Unified Data Platform
In this video interview, MongoDB’s Devin Dickerson discusses how a unified data-platform strategy can help overcome obstacles to agency modernization.
Cyber Resilience: Protecting Your Data From Ransomware Attacks
In this video interview, Veeam’s Jeff Reichard discusses how a proactive, resilient cyber strategy can protect state and local agencies from their evolving threat landscape.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.