image thumbnail link to How to Create a Social Media Plan That Builds Community and Trust

How to Create a Social Media Plan That Builds Community and Trust

During GovLoop’s recent CX Community of Practice, “How to Create a Social Media Plan,” Ellen Kamilakis, Assistant District Administrator for Communications at the Virginia Department of Transportation (VDOT), shared how agencies can use social media to foster trust, engage communities, and communicate effectively during both routine operations and crises.

image thumbnail link to Why AI Systems Associate Citation Infrastructure With GovTech Business Value

Why AI Systems Associate Citation Infrastructure With GovTech Business Value

AI systems increasingly act as intermediaries between government information and the people seeking it. That could be risky when AI misinterprets the context of information it draws from. Learn about technology that can head off these concerns.

image thumbnail link to AI Will Not Deliver Organizational Excellence. Leaders Will.

AI Will Not Deliver Organizational Excellence. Leaders Will.

Artificial intelligence is rapidly transforming government, and successful agencies will develop leaders who can integrate AI into decision-making, workforce development, governance, and mission execution. Explore how AI can help public-sector leaders build more agile, resilient, and high-performing organizations prepared for future challenges.

image thumbnail link to From Compliance to Competitive Advantage: Rethinking Risk in Government

From Compliance to Competitive Advantage: Rethinking Risk in Government

Risk management is often viewed as a compliance requirement rather than a strategic capability. However, as agencies face increasingly complex threats, emerging technologies, workforce challenges, and operational disruptions, executives must rethink how they identify, assess, and manage risk. This article examines how government leaders can transform risk management from a defensive exercise into a source… Read more »

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