INPUT Principal Analyst Sherry Calvendra reports: After reading the strategies published in a recent article about transforming state health and human services agencies, I thought back to a forum I attended earlier this year, and more specifically, a session on procurement and financing methods for modern technology that can transform an agency. Much like theRead… Read more »
Hear how the City of Alexandria is leveraging Granicus technology to take their web strategy to the next level through online video. Justin Thompson, the Communications Content Manager for the City of Alexandria, which was recently recognized for having one of the Top 10 “Digital City” government websites by eRepublic, wrote a great blog postRead… Read more »
Good refresher on how to move from product-centric to customer-centric: www.perfectcustomerexperience.com/2011/04/3081
Higher education faces many challenges. Economic struggle and tight national budgets have created hardship for both institutions as well as students. As a result, higher education has been forced to adapt. Deloitte education practitioners around the world have joined forces to Making the grade 2011: A study of the top 10 issues facing higher educationRead… Read more »
If you’ve been reading this blog over the past few months, you’ve probably seen some passing mentions of the company faberNovel and the innovative work they do. I’m excited to announce today that I’m joining them to work as their Head of New York Operations. faberNovel is a very interesting company. (I personally think ofRead… Read more »
How do you change the way a multinational corporation does business? Simplify the message. Could the same tactic work for Federal agencies? It is well-known to many Americans that Wal-Mart has been taking steps towards sustainability for the past few years. Wal-Mart, like many companies, saw that ‘going green’ was good for the environment, andRead… Read more »
Peter Drucker has taught us a lot about the development of management – and by extension, leadership. Here’s his view of what management must do to lead an organization, which he wrote in 1974 (for more, click http://bit.ly/Management_role, beginning at page 39). Management has three tasks of equal importance which it must to create aRead… Read more »
When I read that employees at Justice Canada were going to have access to training in mindfulness, you could probably hear my “woot woot” on the floors above and below. Why? Mindfulness has changed my life.It’s made me happier at home and more productive at work.It has decreased my stress and anxiety by, like, aRead… Read more »
Yesterday, Gerry T shared a photo he snapped at the University of Alberta in Edmonton of a “departure board” in the university’s Student Union building that uses open transportation data from the city’s website. Essentially the display board is composed of a simply application, displayed over a large flat screen TV turned vertically. It’s exactlyRead… Read more »
Maine has passed significant health insurance reform allowing for more interstate purchasing and insurance subsidies for some citizens. Amendments to the bill include measures to keep rates from rising in rural areas and will ensure that people do not have to travel long distances for health care. The measure passed the state Senate 24-10 andRead… Read more »