Effective Workforce Case Management Helps Maintain Employee Trust
When an employee files a complaint, the process should be transparent and accountable from initiation resolution.
Cyber Awareness Month Resources
The Cybersecurity and Infrastructure Security Agency started Cybersecurity Awareness Month back in 2004 with the goal of increasing awareness around cyber threats in both the public and private sectors.
Grow on the Job by Asking Good Questions
Exploring open-ended questions can help you and your team gain new insights and collaborate more effectively.
Overcoming Challenges With Observability
As agencies take steps to innovate their IT ecosystems become more complex. There are more places things can go wrong and more pressure to fix them quickly. Performance management tools can help.
How Can Agencies Mitigate Risks of Using AI?
As artificial intelligence becomes more prevalent, governments are attempting to control its risks through internal guidance and legislation. Here’s where those efforts stand.
How Agencies Are Driving Innovation to the Edge
Across government, innovation is happening at the edge, leveraging cloud, artificial intelligence (AI), machine learning (ML) and related technologies.
How to Implement Innovations
Innovation is more than a process: It’s a culture. Here’s how Philadelphia’s Office of Innovation and Technology makes it happen.
Beware or Prepare? How to Work with AI
Getting used to AI can be an uncertain journey. Will it raise the quality and speed of your output? Will it expand the scope of your job, or put it at risk? Find out what an expert thinks.
Build an Innovative Ecosystem Through Cloud Architecture
If an agency wants to transform how it uses data, it needs to reimagine three core pillars of its data ecosystem: people, processes and technology.
Reflections on Retirement with Angela Bailey
In her latest Management Minutes with Mika video, government workforce expert Mika Cross interviews Angela Bailey, a career civil servant.