The Public Is Still Skeptical Of Federal Digital Customer Experience

Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?

Getting Employees to Learn…Like Inmates?

“Let the inmates run the asylum.” – Thiagi In the learning and development world, Thiagi is heralded as a hero when it comes to gamifying even the most arduous, technical topics. Take, for instance, a bunch of lawyers that need to learn about civility in the courtroom or county codes. How do you spice up thoseRead… Read more »

Top 10 Insights About Digital Inclusion from Experts in the Field

To begin to solve a problem as big as digital inclusion, first you need to understand the causes.

The Mean Girl Effect: 4 Steps to Overcome It

We need to facilitate women’s identification with their demographic group to help them manage their professional relationships, develop alliances and mentor relationships with other women.

Delaware CIO Shares Cloud Procurement Tips

We’ve all been on the dreaded tech support line — languishing in despair as the wait time increases and real help seems like a distant dream. There has to be a better way, right? If only the government could find one. The Delaware Department of Technology found that solution.

10 Must-Read Books for Women in Government

Through GovFem, we’re hoping to provide resources and advice to help our female GovLoopers working in government. Unfortunately, that won’t happen overnight. In the meantime, check out my top ten book suggestions for women looking to get ahead in their career: Ask for It: How Women Can Use the Power of Negotiation toRead… Read more »

Next Steps for the DATA Act

The road to open federal spending data has been a long one. And progress is still being made. GovLoop talked to Hudson Hollister, Executive Director at the Data Coalition, about agency implementation and the upcoming DATA Act Summit on May 26 in Washington, DC.

Why 18F Isn’t Going Away Anytime Soon

Earlier this month, GSA launched a third line of business to house its digital startup, 18F, and emerging tech initiatives. We sat down with the new commissioner of GSA’s Technology Transformation Service to get more details on the new entity and what it means for potential government customers.