What to Do When You’re Overloaded
This blog is a recap of the August 28 Communities of Practice online training.
Driving Innovation and Compliance: Why AI-Powered Automation Is Crucial for Federal Data Management Strategies
Data management has become a critical aspect of operations across the federal government in the digital age. The sheer volume of data generated daily requires efficient and effective management tools. Enter artificial intelligence (AI)-powered automation, a catalyst for enhanced data management and governance in government.
Survey: Remote Workers Are Getting More Remote
Gallup’s latest survey finds remote workers feel less connected to their organizations than their on-site and hybrid counterparts.
Shift Your Security Approach
This article shares information on identity security, including the key characteristics.
3 Strategies to Improve CX When You’re Not a Manager
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
Is There a Phish on Your Line?
This article outlines the importance of mobile device security.
Prepare Against Being a Prime Target
This article outlines ransomware risks to agencies and how to combat them.
Making AI Work for Government
Artificial intelligence and machine learning are creating an opportunity for government to make services much more available and improve user experience. But they need to be adopted mindfully.
Building CX on the Front Lines
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Make Secure Constituent Engagements Stress-Free
Here’s a brief look at the obstacles to good digital service.