Increased AI Use Drives Need for Data Literacy
AI is making it easier to utilize all of the data government agencies hold. Data literacy is becoming a critical component of success.
Career
Too Many Sticky Notes? Try This Tool for Better Organization
By tapping this organizational tool, you will have a sparkling clean desk and office. Never again will you drown in the sticky note sea.
Engaging an Unengaged Team
As the dog days of summer roll in, you might notice your team being a little slower to respond, or maybe a bit checked out during meetings. This dip in engagement is quite common this time of year, but as supervisors, it is essential to manage and support the team’s productivity and output. So howRead… Read more »
September’s Online Training Schedule
School is back in session, and kids aren’t the only ones who’ll have the opportunity to learn new things this month. September’s online training line-up is ready, and we’ve got topics to pique your interest; from acquiring softer skillsets like including empathy in CX to learning the latest data security strategies. Take a look atRead… Read more »
Balancing Efficiency and CX
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »
How to AMP Up Your Resilience
Being resilient can get us through difficult times, if we approach resiliency opportunities with authenticity, a fresh mindset, and purpose. Learn how to stay strong when circumstances are challenging.
Navigating Workplace Dynamics at Your Agency
Every agency’s workplace is dynamic. It’s unique to your organization’s values, processes, and, most importantly, personalities and perspectives. Navigating these internal dynamics can be tricky and downright stressful, but as a supervisor, it’s critical for you to lead your team effectively without succumbing to conflict or confrontation. Here are three quick key takeaways from thisRead… Read more »
August Online Training Is Now Available
The dog days of summer are here, and the heat can leave you feeling sluggish and unmotivated. It’s time to renew your passion for public service with August’s new online trainings! We’re covering a whole slew of topics relevant for gov employees. Starting out the month with future-proofing your data and closing it withRead… Read more »
From Imposter to Empowered: Conquering Self-Doubt
Combat imposter syndrome and cultivate unshakeable confidence in your government career. Learn practical strategies to overcome self-doubt, embrace a growth mindset, and thrive amidst uncertainty.
Make Constituent Services More Accessible
Accessibility ensures that all citizens, regardless of their circumstances, can understand and utilize the support available to them. Prioritizing accessibility also enhances civic involvement and promotes equity. In short, understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public. During our recent CX Community of Practice, Michelle Pinsky,Read… Read more »