Take 5 minutes and help us, help you. Take the GovLoop Customer Service in Government Survey. Survey Link I’m conducting a research study on “Re-Imagining Customer Service in Government.” Our study hopes to understand current trends in government customer service and opportunities for improvement.The results of this survey will be used to create a GovLoopRead… Read more »
Cities, counties, and states should adopt a Restaurant Impossible model to transform their small businesses. Restaurant Impossible is a popular show on the Food Network where Chef Robert Irvine renovates failing restaurants in two days on a budget of $10,000. These restaurants are deep into debt, have lost most of their customers, and are oftenRead… Read more »
The DorobekINSIDER Issue of the Week: The Washington Post has declared that GSA clearly had the worst week in Washington. This week, GSA administrator Martha Johnson resigned amid allegations of excessive spending at a conference. GSA Inspector General Brian Miller issued a report detailing contracting irregularities and excessive spending after a Las Vegas conference. TheRead… Read more »
Gadi Ben-Yehuda Users and Mobility. Alice Lipowicz has two articles up on FCW about mobility, one outlining how the FAA asked its employees how they would use mobile tech on the job, the other covering Anil Karmel’s FOSE keynote (and other events) that showed the government is trying to think more about the mobile infrastructureRead… Read more »
One reason the word “telework” seems inadequate to describe how we want to change the workplace is that it suggests that our focus is only on how people can be effective when they work at home. But that’s not really what it’s all about. The Workplace of the Future is about people working where, when,Read… Read more »
We are looking at the possibility of developing an in-house online security awareness training program for our employees. We currently contract out with a hosted solution, however, it is pricey. I was looking around on the web, found very few online training programs that were short. I think one I found was like a 10-hourRead… Read more »
A GovExec article published April 4th, announced a set of “new financial disclosure requirements” enacted to prevent insider trading by members of Congress and top executive branch officials. According to the STOCK Act, each Member of Congress or employee of Congress owes a duty to the Congress, the United States Government, and the citizens ofRead… Read more »
Hi Everyone, The last two weeks have been pretty hectic, while budgets were tabled and bureaucrats tasked with sorting it out, I’ve spent a considerable amount of time dealing with things a little closer to home. It’s funny how family issues focus you on that which is most important to you. While I choose toRead… Read more »
Why an MPA? On my first day of orientation for the Trachtenberg School of Public Policy and Public Administration (TSPPPA) at The George Washington University, a fellow student asked our professor, “What is a sexy way to explain MPA?” After a moment or two of laughter, the professor (Dr. Lori Brainerd, Director of the PublicRead… Read more »
Tomorrow brings us to the Final Four and I still have a chance to win my office pool (I have Kentucky and Ohio State playing in the final Monday night). More importantly, from our perspective, it marks the end of the Coalition’s first business quarter and the beginning of the second. The first quarter hasRead… Read more »