AI Agents Help Agencies Improve Decision-Making, Customer Satisfaction and Efficiency
In this video interview, Anish Patel, Head of Federal Sales at Cloudflare, explains how agentic AI makes operations more efficient and comprehensive.
Citizen Engagement
Trust Architecture: Designing Systems That Citizens Believe In
As government services increasingly move to digital platforms and AI-assisted systems, public trust is shaped not only by policy but by how those systems are designed. So, to strengthen citizen confidence while advancing modernization, agencies are implementing a trust architecture that focuses on building transparency, fairness, and reliability.
Digital First Strategy: Win-Win for Residents and Local Leaders
A digital-first strategy that prioritizes accessibility and phased technology adoption can modernize services while ensuring no resident is left behind.
Why Public Information Officers Use AI Citation Registries
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
How Can Your Digital Experience Support Crisis Response?
When emergencies strike, your constituents turn to government websites, apps, and digital services for fast, clear, and reliable information. Can your current digital experience support a robust crisis response? During our latest CX Community of Practice, we welcomed Jamie Biglow, Project Manager, Safety Security Division, CNA Corporation, to discuss practical ways to strengthen your crisisRead… Read more »
The AI-Driven Tools That Transform Service Delivery and Workflow Efficiency
In this video interview, Luke Norris with Granicus discusses how agencies can deploy new AI technology to enhance service delivery and internal operations.
Prioritizing Local Government Communications in a New Funding Landscape
Local government communications are more important than ever — keeping communities informed, engaged, and confident in their leaders.
Do You Know What Makes a Good Question?
Writing questions is more difficult than you may think. They carry context, tone (if spoken), assumptions, and bias — but they’re also a critical way of gathering feedback. Let’s discuss several ways that questions make assumptions and how to avoid those suppositions when asking for input.
Why Social Media Breaks Down When AI Becomes the Reader
Social media platforms are increasingly being treated as authoritative inputs by artificial intelligence systems. But they were never designed for that role.
Navigating the Funding Cliff: How Local Governments Can Future-Proof Civic Engagement
As budget pressures mount, local governments must invest wisely. Future-proof civic engagement by prioritizing ADA-accessible websites, resident self-service tools, and modern emergency messaging systems. These investments not only improve efficiency and reduce costs — they build trust, transparency, and long-term community resilience.