Strategies for Increasing Customer Engagement
Hear expert advice for increasing customer engagement.
Citizen Engagement
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies — into sustainable digital service organizations that deliver greater value to their customers.
Data Storytelling: How to Connect Data to People
Data storytelling storytelling bridges the gap between accumulating data and doing something about it. Here’s how it’s done.
Data Visualization: How to Show, not Tell
Data visualization helps people understand and use data more effectively. Here are some pointers for doing it right.
A People-Centered Approach to Problem-Solving
An interview with Tara McGuinness, on how networks, technology, management and data practices can be used to tackle inequity and other challenges.
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies into sustainable digital service organizations that deliver greater value to their customers.
The Future Is Customer-Centered
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
Moving Data to the Cloud Takes Friction out of Citizen Services
Moving data to the cloud helps eliminate silos that can make constituent services both fragmented and frustrating.
Measuring Customer Experience: It’s a Journey
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
San Antonio Deepens Trust With Constituents
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.