Agencies that rely exclusively on manual software testing are missing the opportunities that automation provides, such as finding and resolving pain points quickly and efficiently, giving employees a more satisfying work experience, strengthening service delivery, and building constituent trust.
Engaging with Gen Z can help your agency connect with people who are eager to partner with the government.
Civic tech is a vital way to improve constituent trust, and there’s a lot of potential for it to develop and grow.
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
This blog recap covers a recent Community of Practice session focused on CX metrics.
In New Jersey, officials are finding ways to make the unemployment benefits system clearer, more seamless and more compassionate. It’s the result of thoughtful, agile, evidence-based modernization.
Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
More than three-quarters of Native American and Alaska Native adults are victims of violence in their lifetimes. A Cherokee Nation program, called ONE FIRE, is providing both immediate and long-term resources to victims.
From learning to trust how artificial intelligence (AI) will handle data and provide insights to implementing zero-trust architectures for cybersecurity to building citizen trust with better customer service, agencies are more focused than ever on delivering trust as part of their services.