Communications

Mass Media Engagement: How Journalists are Using Google+

By now most are probably like me, someone who actually likes Google+ (Transparency), are probably starting to grow a little wary of the number of blogs on Google+ that talk about how awesome or un-awesome (it’s a word..seriously..) it is. Okay, fair enough, I have written my share on this topic and comments until myRead… Read more »

Lawmakers support digital ads for Big Blue Bus

The California state senate approved a bill that will allow Santa Monica’s Big Blue Bus (CA) to test digital advertising on the sides of its buses. City officials believe that the ads could generate $8 million in revenues a year, but opponents claim that the moving billboards could distract other drivers and cause accidents. “AdvertisingRead… Read more »

WMATA hires social media manager

As part of its efforts to improve customer communications, the Washington Metropolitan Area Transit Authority (DC) hired a social media manager. Brian Anderson joins Metro on August 1; he spoke with Washington Post reporter Dana Hedgpeth (@postmetrogirl) about his new position. Some excerpts from the conversation: DH: Why is it important to do social mediaRead… Read more »

OC Transpo warns against unofficial tweets

Ottawa’s OC Transpo (ON) is warning riders not to rely on unofficial Twitter accounts that provide service information and status updates. Unlike systems in other Canadian cities, OC Transpo does not have an official Twitter account and riders have taken things into their own hands. One Twitter account (@OCTranspoAlerts) reposts service updates from OC Transpo’sRead… Read more »

De Lucena Neto on Lawsuit Automation in Brazil

Professor Dr. Cláudio de Lucena Neto of Universidade Estadual da Paraíba Departamento de Direito Privado presented a paper entitled The [Effects] of Lawsuit Automation in a Labour Court and in a Common Justice Court in the State of Paraíba, Brazil: A Comparative Case Study, at LexInformatica 2011 / CLIT 2011: The 4th Regional Conference onRead… Read more »

Designers: Consider the Icon

As designers and visual communicators, we should do better to consciously recognize the communicative value of icons and symbols. Designers are a curious breed of people: we are creators, inquisitive leaders, thinkers, and ponderers of how we can spark change through the process of design, and how we can improve communication and understanding through whatRead… Read more »

Data point: does announcing we’re walking away from a Facebook page invite vandalism?

Over the spring, I saw several discussions, in various social media venues, about whether to announce that you’ll be away from an agency Facebook page if your agency shuts down. The short version of each side is:pro: people don’t expect regular posts or responsescon: since you can’t review comments or posts on FB before theyRead… Read more »

6 Top Qualities Of A Great Trainer

Kelly Prince is the Senior Instructional Designer at Management Concepts, which does most of their business with the federal government. In this interview, Kelly gives advice and tidbits to enhance your personal training techniques and shares the top qualities of a great trainer. Q. What are some of the top qualities every trainer should have?Read… Read more »