Communications

Cash-for-clunkers has a major form usability #fail

Image by Getty Images via Daylife Jakob Nielsen points me to an astonishing statistic from the cash-for-clunkers programme currently being hailed as a great success by the White House. From the New York Times: The government is tripling the size of the work force assigned to handle the applications. In many cases, the administration says… Read more »

Lessons from the great 2009 Birmingham City Council website disaster

The night before last – and in the night – Birmingham City Council without much fanfare switched over to its rejigged website. Within moments the twittersphere was alight. It was crashing, it had obvious faults and it looked terrible. Over the next 36 hours reviewer after reviewer found fault after fault. This would not be… Read more »

Lessons from the great 2009 Birmingham City Council website disaster

The night before last – and in the night – Birmingham City Council without much fanfare switched over to its rejigged website. Within moments the twittersphere was alight. It was crashing, it had obvious faults and it looked terrible. Over the next 36 hours reviewer after reviewer found fault after fault. This would not be… Read more »