Using AI to Write Your Work E-Mails
Artificial intelligence (AI) can be a significant time-saver at work, but there are drawbacks when using the technology to help write work-related emails.
Communications
The Myth of Correcting in Private
When an off-color joke lands with a thud and every eye turns to you, knowing when to break the “praise in public, correct in private” rule can save your team’s trust and your organization’s liability. Read on for moments that demand immediate, on-the-spot correction and how to steady the room without making things worse.
How to Work With an Autistic Coworker
How should you work with an autistic colleague? Accommodating their work and communication styles can go a long way toward treating them with dignity.
When AI Becomes the Reader, Structure Becomes Authority
When AI systems process government information, they can’t always tell if a policy is current or even if it’s official. Structure provides the clues.
Contacting Your Former Colleague Who Was Bullied
Supporting former colleagues who were bullied in the workplace may be difficult, but it’s important. Read on for tips on overcoming the awkwardness.
Confronting Bias in Artificial Intelligence
An AI system recently admitted to a featured contributor that it “flows downstream on a river of human bias” and rarely gets corrected. That should change how leaders use these tools. If you rely on AI for decisions, learn three practical ways to push back on AI bias and redirect the current.
Being Truly Welcoming to People With Disabilities
Organizations should welcome and accept people with disabilities; superficial acceptance, known as virtue signaling, is not only unfortunate — it’s harmful. Learn why, and what true acceptance of people with disabilities looks like.
Why Public Information Officers Are Confronting a New Problem: AI Attribution
As AI increasingly becomes an intermediary between government organizations and the public, the structure of information begins to matter as much as the content itself. It is not a shift in messaging — it is a shift in how data is read.
Active Listening Tips to Start Using Today
Great supervisors don’t just manage, they listen, and that means more than smiling and nodding along. Your team needs to know you’re an active listener and take their feedback, concerns, and comments seriously. Our latest Supervisors Community of Practice session welcomed Camille Carboneau Roberts, CC Career Solutions, LLC, who shared easy-to-use active listening techniques youRead… Read more »
Trust Architecture: Designing Systems That Citizens Believe In
As government services increasingly move to digital platforms and AI-assisted systems, public trust is shaped not only by policy but by how those systems are designed. So, to strengthen citizen confidence while advancing modernization, agencies are implementing a trust architecture that focuses on building transparency, fairness, and reliability.