Communications

CX Innovation: Reminder Text Messages Make a Difference

People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.

What Collaborative Technology for Government Should Look Like

As agencies transition to more hybrid work, they need collaborative technology that allows employees to communicate seamlessly and securely, from anywhere and across various mediums. That includes phone solutions.

Pitch to Win: Making Your Proposals Successful

Innovation starts with ideas, and you’ve got plenty of good ones. But getting them across to decision-makers can seem daunting. It doesn’t need to be. Giving a good pitch involves techniques and skills that you can learn and practice. We asked two innovation experts to share what works. Choose Winning Ideas “You’re not going toRead… Read more »

Inspiring Federal Employee Job Satisfaction Success

Among the top 10 predictors of federal job satisfaction are whether supervisors promote employee health and safety, instill trust and confidence in their workers, help employees achieve professional goals, and encourage work-life balance.

How Software Would Transform a DoD Agency’s Harassment Case Management

Over the past few years, the number of alleged harassment claims in federal government has spiked. Case management software can help agencies digitize and simplify claims tracking, identify trends, and centralize critical case information.