When AI Becomes the Reader, Structure Becomes Authority
When AI systems process government information, they can’t always tell if a policy is current or even if it’s official. Structure provides the clues.
Communications
Contacting Your Former Colleague Who Was Bullied
Supporting former colleagues who were bullied in the workplace may be difficult, but it’s important. Read on for tips on overcoming the awkwardness.
Confronting Bias in Artificial Intelligence
An AI system recently admitted to a featured contributor that it “flows downstream on a river of human bias” and rarely gets corrected. That should change how leaders use these tools. If you rely on AI for decisions, learn three practical ways to push back on AI bias and redirect the current.
Being Truly Welcoming to People With Disabilities
Organizations should welcome and accept people with disabilities; superficial acceptance, known as virtue signaling, is not only unfortunate — it’s harmful. Learn why, and what true acceptance of people with disabilities looks like.
Why Public Information Officers Are Confronting a New Problem: AI Attribution
As AI increasingly becomes an intermediary between government organizations and the public, the structure of information begins to matter as much as the content itself. It is not a shift in messaging — it is a shift in how data is read.
Active Listening Tips to Start Using Today
Great supervisors don’t just manage, they listen, and that means more than smiling and nodding along. Your team needs to know you’re an active listener and take their feedback, concerns, and comments seriously. Our latest Supervisors Community of Practice session welcomed Camille Carboneau Roberts, CC Career Solutions, LLC, who shared easy-to-use active listening techniques youRead… Read more »
Trust Architecture: Designing Systems That Citizens Believe In
As government services increasingly move to digital platforms and AI-assisted systems, public trust is shaped not only by policy but by how those systems are designed. So, to strengthen citizen confidence while advancing modernization, agencies are implementing a trust architecture that focuses on building transparency, fairness, and reliability.
The Leadership Operating System: How Modern Government Leaders Structure Their Week
Modern government leaders face an increasingly complex operating environment that requires balancing strategy, workforce engagement, risk oversight, and innovation. High-performing executives often structure their week using a leadership operating system that ensures time is intentionally allocated across these critical priorities. By creating a disciplined leadership rhythm, public-sector leaders can strengthen organizational performance and sustain mission… Read more »
How to Write and Implement Workplace Mission Statements
Mission statements should be written with care, not on an ad hoc basis. A Featured Contributor explains how to develop and implement a mission statement that matters.
Why Public Information Officers Use AI Citation Registries
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.