Investing in Citizens
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
Digital Government
How NSF CIO Enables Innovation, Plans for Future Tech Needs
CIO Dorothy Aronson is collaborating with forward-thinking staff to introduce microprojects that allow the agency to test and scale new technologies and processes.
Government Needs a New Citizen Experience Measurement Mindset Grounded in Empathy
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.
USDA CIO Shares Impact of IT Modernization for Customers, Employees
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
A 3-Minute Guide to How Government Agencies Should Handle “Content Governance”
“Content governance” describes how decisions about your online content are made and implemented across your organization.
Are You Embracing the Principles of a Modern Digital Government?
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
What DevOps Means to Cloud Computing
For cloud, adopting a DevOps approach is a powerful way to increase efficiency and effectiveness.
How New Centers of Excellence Are Driving IT Modernization
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.
How You Can Harness Emerging Tech on a Budget
Many agencies are forging relationships with third-party vendors to complement their in-house expertise and provide necessary IT resources and capabilities.
A Digital Experience Refresh for a Venerable Institution
The redesigned NYSCA online experience reflects New York Governor Cuomo’s vision for a more efficient, effective, and modern government.