A 3-Minute Guide to How Government Agencies Should Handle “Content Governance”
“Content governance” describes how decisions about your online content are made and implemented across your organization.
Digital Government
Are You Embracing the Principles of a Modern Digital Government?
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
What DevOps Means to Cloud Computing
For cloud, adopting a DevOps approach is a powerful way to increase efficiency and effectiveness.
How New Centers of Excellence Are Driving IT Modernization
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.
How You Can Harness Emerging Tech on a Budget
Many agencies are forging relationships with third-party vendors to complement their in-house expertise and provide necessary IT resources and capabilities.
A Digital Experience Refresh for a Venerable Institution
The redesigned NYSCA online experience reflects New York Governor Cuomo’s vision for a more efficient, effective, and modern government.
An Omnichannel Strategy Makes Government Agencies More Responsive and Efficient
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.
6 Ways to Optimize Your Digital Presence and Boost Citizen Engagement
As a local government leader, you are tasked with finding ways to more effectively serve and engage your citizens digitally. For local government agencies, this can be a very dauting task. Many cities and counties serve extremely diverse populations – millennials, gen-Xers, baby boomers, students, full-time residents, tourists, non-native English speakers and the list goesRead… Read more »
SBA Redesigns Flagship Website to Better Serve Small Businesses
Improving the SBA’s web presence was about more than technology and design changes; it marked the need for a complete culture shift.
What Social and Collaborative Tools Could Mean for Your Agency
Social and collaborative tools help people or groups interact and share information. Often, these tools find a natural home on the internet.