From Data to Decisions: Building a Public-Sector Culture of Evidence
As public agencies face mounting demands to justify funding and build public trust, a culture of evidence is no longer optional.
Digital Government
Digital Twin Cities: How Local Governments Are Using Simulations to Shape Smarter Communities
Local governments are leveraging digital twin technology to build smarter, more resilient communities to transform how they plan, manage, and invest in public services.
Embracing Human-Centered Design in Government Software Development
Human-centered design (HCD) incorporates tangible user feedback to ensure that technologies meet the needs of users.
Using Incentives to Increase the Number of Survey Respondents
Offering incentives can increase the number of survey responses you receive, but some incentives are more effective than others, and there are drawbacks.
Bots and Surveys: Preventing Bots and Determining Probable Bots
If some of your survey results don’t make sense, bots could be the problem. Here are ways to identify and prevent bots before they skew results and influence decision-making.
What You Need to Know About Bots and CX
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
Why Workflow Modernization Makes Such a Difference
In this video interview, Matthew Graviss of Atlassian discusses the tangible benefits that automated workflow solutions offer, particularly to non-IT teams.
Digital-First Communications: Reaching People Where They Are
In this video interview, Angy Peterson of Granicus explores the possibilities that a digital-first communications strategy offers and its connection to positive CX.
From Siloed to Seamless: The Need for Integrated Security Monitoring
In this recent video interview, Paul Gomez of Security Information Systems discusses what modernized security monitoring entails and the benefits it offers.
How to Increase the Number of Survey Respondents (Part Two)
There are many ways to increase the number of survey responses you receive. One method is avoiding questions about personal information.