Managing Invisible Performance: Emotional Labor
We can manage our emotional labor or it can manage us. Read on for practical tips about managing the invisible side of your performance.
Employee Experience
From Individual Contributor to Leader: What New Supervisors Often Overlook
Stepping into a supervisory role requires more than new responsibilities — it requires a shift in mindset. Many new leaders struggle not because they lack skill, but because they underestimate the transition itself.
Subject Matter Experts Are Experts — But They Are not Always Trainers
Agency leaders often assume that subject matter experts can teach the information they know, by virtue of knowing it. But understanding and teaching are two separate competencies. It’s up to leaders to train SMEs so they can train other staff.
What if 70% Is all Leaders Need? The Flamingo Test on Data Overload
If leaders are what they read, most of us are running on a questionable information diet. The quality of our thinking reflects the quality of what we let in. This article offers a sharper way to choose your inputs.
When AI Sounds Right but Isn’t
AI readiness in government requires more than prompt training. It requires human judgment — the ability to verify AI responses and establish and maintain responsible AI practices that are essential for better decision-making.
Government Leaders Need Human Skills — Even If We Stop Calling Them “Soft Skills”
There is nothing “soft” about the skills needed to lead employees through change, uncertainty and conflict. Today, successful government leaders must be able to guide people, not just projects.
Discharging Loyal Habits: The Hidden Half of Leadership Development
To develop as a leader, we sometimes need to unlearn habits that served us well in previous positions, but no longer help us to succeed.
Working With Coworkers, Not Sidelining Them — Part 2
Effective leaders collaborate with colleagues who have good ideas; they don’t take over the process. Learn the consequences of sidelining employees rather than recognizing and including them.
How to Recover From an Executive’s Outburst
When an executive dismisses your work in front of the room, the freeze is real but so is your ability to recover. Read the full article to see how to pivot without losing your footing.
How AI Is Quietly Reshaping Government Teams and What Leaders Are Getting Wrong
AI is being treated like a tool instead of what it actually is: a capability that should be embedded into how work gets done. The organizations seeing real results aren’t the ones experimenting the most. They’re the ones aligning AI to mission outcomes, operational workflows, and decision-making.